Frequently Asked Questions
We work closely with our customers and listen to what they have to say. Below is a list of questions that we know come up again and again. Hopefully this list will be useful to you, please do contact us for further information.
Frequently Asked Questions
Q. Will CloudSense Order Management work if my business is multi-sited and/or based across a number of countries?
Yes, CloudSense order management is designed with large enterprises in mind. The solution is designed for multi site, multi country organisations. This means that single site, single country businesses can adopt CloudSense Order Management even more quickly.
Q. How long, on average, does it take to implement the guided selling process and guided fulfilment?
CloudSense Order Management allows companies to bring new products to market in days or weeks not months or more.
Q. How much will it cost and are there ongoing, maintenance costs to take into consideration?
CloudSense Order Management can be purchased on a predictable monthly subscription basis. It is a hosted application, running on force.com and there are no hidden costs. For more information please contact us.
Q. What happens if I'm not using salesforce.com?
CloudSense regularly works with customers that are new to salesforce and to cloud computing, offering strategy and advice, building business cases and ensuring that the best solutions are chosen and implemented.
CloudSense Order Management can be purchased by companies that do not use Salesforce.com; as a stand-alone order management solution. With strong integration capability CloudSense Order Management can be integrated to any on premise or cloud based business solution.
Q. What ongoing support do you provide?
CloudSense offers a standard support wrapper that is included in the predictable monthly subscription so that your company will have access to upgrades and incident management. CloudSense can also offer customised SLAs.
Q. Will business be interrupted whilst the order management goes live?
No, one of the key features of CloudSense Order Management is its robust and leading edge product management and product launch capability. Simply define your products and offers and launch them immediately with no impact on the business operation.
Q. What happens if my business' technical architecture is not compatible with CloudSense?
CloudSense Order Management can be integrated to any Cloud or on premise system, from the simplest to the most complex. The solution is technology agnostic when it comes to integration and there are no minimum IT requirements for your business to start using it.
Q. What is CloudSense Flex?
Q. Can I have a Health Check or use CloudSense Flex without taking on any of the CloudSense software products?
As a Cloud Integrator, CloudSense offers its products and services on an as needed basis. Customers regularly work with CloudSense receiving advice and delivery services without using its software offering.
Q. What makes CloudSense unique?
At CloudSense we combine the vision, expertise and dedication to deliver a successful roadmap for your business that fully embraces the most advanced cloud systems. We understand how to deliver an end-to-end business transformation solution. With proven market success, and employing the leading consultants and professionals, CloudSense is the fastest growing salesforce.com partner in EMEA.
Q. Where is CloudSense located?
Our head office is in central London, and we have offices and teams right across Europe.
Q. How much experience does CloudSense have in implementing cloud computing projects?
CloudSense employs some of the most experienced professionals in the industry who have been in the business since the first developments of cloud computing. Our consultants are dedicated and focused, with the ability to understand your business objectives and the skill to help you realise your vision. They are some of the most qualified in the industry as well. CloudSense is a thought leader, offering depth of expertise and comment in the media.
Q. What Industry expertise do CloudSense consultants have?
CloudSense hires experienced industry specialists with technology centric consulting skills. We have experience across a range of industries including Telecoms, Media, Consumer Packaged Goods, Manufacturing, Pharmaceuticals & Medical devices.
Q. Our business is considering moving to the Cloud, how can CloudSense assist us.
We are experts in Cloud computing, we can identify a plan for change that includes quick wins and long term goals. We address the emergent issues of Cloud including transition of data and process in a complex enterprise setting.
Q. What are the typical team sizes that you work with to deliver a Cloud vision for a customer?
Cloud computing presents a new process and platform paradigm, CloudSense matches this with its proven delivery approach which it has designed, as a Cloud Integrator to offer a new method of implementation that fits the new technology. Smaller teams, right-sized governance, rapid iterative delivery and incremental benefits realisation ensure that our customers get excellent service and the results that they want.
Q. Our organisation is heavily invested in on premise solutions. Is Cloud computing relevant?
Whilst CloudSense recognise that all a customer's architecture should fit their means and ends, cloud computing solutions can deliver high innovation but at a low barrier to entry – making an evaluation of Cloud computing a useful undertaking even for companies that have an extensive infrastructure footprint. CloudSense are experienced and equipped to provide advice, run assessments and recommend how any organisation can leverage the Cloud.
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