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Focused on your success

Services

CloudSense provides a comprehensive range of cloud specific consultancy services, from technical architecture and development through to delivery and implementation, extending through to support, BAU services and training.

Implementation & Integration

Deliver your roadmap

Cloud computing and in particular Salesforce has shortened the time to value of a new initiative. CloudSense experts look at far more than just technology change, we look at the impact any new project will have on people and processes and build a tailored programme to address changing needs.

What you will get:

  • Certified consultants
  • On demand scalability
  • Strong transparent methodology
  • Governance, sponsorship, reporting
  • Success agenda and payment model
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Customer Success Plans

Maximize your investment

Customer success is a top priority at CloudSense. Every customer is provided with a success plan to best suit your need and budget. By investing in your success plan you will ensure a higher return on your investment.

Whether you require break fix support, online training, testing against new Salesforce releases or administrative assistance with the CloudSense platform we have the plan for you.

What we provide:

  • Problem resolution
  • Online training materials
  • Tiered SLAs based on severity
  • Advice and help to enable you to self manage the platform
  • Hands on platform assistance to add and change products and processes
  • Hands on testings against Salesforce releases
  • Training packs
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Respond Methodology

Proven delivery

Respond is CloudSense’s proprietary methodology which distils our collective experience into an integrated set of frameworks to standardize and industrialize all services activity.

This common methodology enables our global teams to work in a consistent and predictable manner, delivering reliable, quality services on time.

Benefits of Respond:

  • Choice depending on need
  • Complete cycle of innovation
  • Continuous governance & adaption
  • Business outcome focussed activity
  • Clear variants depending upon size of scope
  • Fast incremental business improvements
  • Expertise and scope across full spectrum
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Reserved Services

Ongoing Expert, Implementation & Integration Services

Our Reserved Services offer the full range of CloudSense services through flexible and long term options.

Implementing and integrating Salesforce and other apps is only the beginning of your cloud journey. Delivering continuous innovation through change, ongoing administration, support and development will ensure your long term success and return on investment.

What you will get:

  • Continuous innovation
  • Long term backlog management
  • Established change programmes
  • Ongoing support
  • Out of hours help
  • Ticketing portal
  • Service dashboards
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Learning & Enablement

Learn from the experts

CloudSense courses are designed to give hands-on experience so participants can apply what they learn and understand. Aimed at functional and technical stakeholders, we ensure each participant is fully versed on our platform and able to achieve CloudSense certification so you can be assured those working with CloudSense are fully capable.

Ways to train:

  • Instructor led courses
  • Virtual instructor led courses
  • Web based training
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Expert Services

Speak to the experts

When it comes to making the most out of cloud investments, such as Salesforce, you need experts to lead on vision, architecture, process and platforms.

Whether you are looking at differentiating your business through cloud and Salesforce for the first time, looking to extend your use or need to understand how you can improve what you have, talk to CloudSense.

What you will get:

  • Success agenda
  • Vision creation
  • Blueprint
  • Roadmap
  • Partner leadership
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