Digital Commerce will play a big part in your business’ future. 95% of purchases are expected to be facilitated by online channels by 2040. So giving your customers digital access is critical. But, a digital storefront alone won’t satisfy customer expectations.
Nowadays we don’t buy, we subscribe. From cars and clothes, to co-working spaces. As access over ownership becomes the norm, subscription models are scaling fast.
On our exploration of each principle of The Convenience Revolution, today we’re looking at leveraging breakthroughs in technology. Specifically, we’re honing in on artificial intelligence (AI), the technology that’s already changing our lives – even if we don’t always notice it.
London, United Kingdom – June 25, 2020 — CloudSense, the Commerce and Subscriber Management platform, today announced the appointment of Jonathan English, a distinguished executive with proven experience accelerating go-to-market efforts at high growth software businesses, as the company’s new Chief Executive Officer.
You’ve been championing digital transformation in your business for years. And we’ve been right there with you. Why miss out on the efficiency and innovation that come hand in hand with cloud, digital and automation? Not to mention the vastly improved customer experience.
In the past, online self-service was seen as inconvenient. It was faster and easier to rely on a person, rather than often slow and erratic technology. Today, digital advancements mean we can’t imagine a world without it.
Ever clicked on a company’s website only to be sent to a blank loading page? Or been faced with a lengthy online checkout? If so, you’ve experienced customer friction.
Customers have been forced online faster than anyone could have anticipated. This accelerated digital demand has made Digital Commerce even more vital to your business’ success – now and in the future.
From forging love-hate relationships with grocery store kiosks, to scrolling FAQs and managing our subscriptions online – self-service has become a shopping staple.
With over a quarter of the world staying at home, Media, Communications and Utilities businesses have seen a big jump in online traffic. Your services are playing a huge part in getting people through tough times.
Whether you’re buying a coffee or booking a holiday, you want it to be Google-fast and Apple-easy. So it’s no surprise that nearly 80% of American consumers point to convenience as one of the most important parts of a positive customer experience.
This is a bit different to our usual blogs – but we’re sure you’ll agree that we’re living in unusual times.
As coronavirus (COVID-19) spreads and the situation evolves rapidly around the world, we’re keenly aware of our responsibility to our customers, prospects and partners.
In 2021, there will be 2.1 billion digital buyers worldwide – up from 1.66 billion in 2016. And, by 2040, it’s estimated a huge 95% of purchases will be made online. The trend’s only heading one way.
Discover how DPG Online Services uses CloudSense to make ad sales more convenient – including cutting product launch time from two weeks to an hour, offering self-service and digitizing and automating slow manual processes.
If you’re not using an Order Management system, you’re in the right place to find out more. But, less fortuitously, you’re also missing out on a host of benefits for your Media business.
The Salesforce World Tour is the roadshow counterpart to Dreamforce, rolling into cities around the world. Unlike Dreamforce, the World Tour only requires a single day of commitment. But, its shorter timeframe means you get a day chock-a-block with keynotes, workshops, industry sessions and networking opportunities.
Digital Commerce is revolutionizing the way we shop. The explosion in connectivity means consumers are forever browsing across multiple devices for their next purchase. And the trend for buying online is rising steeply, so much so that research estimates 95% of purchases will be made online by 2040.
Check out our Co-founder, Richard Britton’s guest blog on Salesforce, as he covers the ways CSPs can look to disruptors in retail and lead with experience.
In the past, an Order Management System (OMS) was seen purely as an expense saver for Media businesses. Don’t get us wrong, if you’re constantly using terms like swivels, work-arounds and manual processes, an OMS is just what you need to kick-start efficiencies and save money. But, your OMS can also give you more.
In July 1928, in the city of Davenport, Iowa, a man named Otto Frederick Rohwedder created his own piece of history.
The last month at CloudSense has been a whirlwind, but in the best possible way.
Not long ago, hitting the sweet spot with your price and product was enough to win a loyal customer base in telecommunications. But this tried and tested combo has had its day.
Like precocious preschoolers, your customers and their expectations are developing quicker than you can say, “They grow up so fast, don’t they?” Meeting these ever-evolving expectations is hard for any business. But, for Communications Service Providers (CSPs), it’s even trickier.
CloudSense today announced the launch of CloudSense Digital Commerce on the Salesforce AppExchange. The solution is the world’s first and only Commerce Cloud app that empowers the subscription-based industries, Communications, Media and Utilities, to launch, sell and fulfill the entire customer journey on Salesforce B2C Commerce.
CloudSense, the game-changing commerce platform, today announced it has opened a new office in Singapore.
Get your free eBook today to discover the strategies and technology that will help CSPs deliver extraordinary digital experiences and thrive today.
Discover how CloudSense empowered UPC Switzerland to increase sales productivity by 148% and elevate its experience for business customers.
Dreamforce 2019 promises to be bigger, better and more memorable than ever before. Come November 19th hundreds of thousands of Salesforce customers, partners and prospects will descend on the Moscone Convention Center for this year’s Dreamforce extravaganza. So what can you expect?
No one likes being ripped off. Whether we’re buying for ourselves, our family, or our work – we all want the best deal. But, hand on heart, can you say you’re extending the same courtesy to your customers?
There’s seemingly a subscription service for everything under the sun. Want a monthly dose of bacon, bagels or bubble gum delivered to your door? No problem, there are subscriptions for that. Maybe you need a regular shipment of snow or slime? You’re in luck there too. It doesn’t matter whether they’re niche or mainstream, subscriptions...
CloudSense launches new Commerce Cloud-native Apps to seamlessly unify its services and subscription sales and delivery platform with Salesforce’s leading B2C Commerce solution. CloudSense’s platform empowers leading brands to launch, sell and manage the entire customer lifecycle for sophisticated subscription products and services on Salesforce. Now, with CloudSense’s new Commerce Cloud-native Apps, B2C organizations can...
By combining CloudSense and Ad-Juster FlowIQ digital publishers can seamlessly sell, deliver and reconcile performance data for billing from a single advertising platform. CloudSense, the world’s #1 media sales solution on Salesforce, today announced its global partnership with Ad-Juster, the world’s only third-party reporting and discrepancy management tool. The partnership provides customers an out-of-the-box integration...
With your margins tightening and expenses spiraling, you can’t afford a chink in your ad booking armor.
Here’s our latest ‘Spotlight on’, a quick-fire round of Q&A where we get to meet the people who make CloudSense great. It’s a fast, fun way to learn a little bit more about CloudSense’s people – from what makes them want to come to work every day – to the meal they’d pick before they...
Digital and 5G Monetization Solution Provides Up to 70% Faster Time to Market and 75% Improvement in Lead to Order Time
MWC Barcelona is set to be at its bustling best in 2019. We’ve already covered a few practical tips on how you can make the most of the event, now we’re giving you a sneak peek of everything we’re up to at MWC.
MWC Barcelona (formerly Mobile World Congress) is the biggest mobile industry event in the world. Last year the event hosted over 107,000 attendees, 7,700 CEOs and 2,400 exhibitors. You can expect more of the same in 2019, with all the big names and trendsetters in the mobile industry flocking to MWC Barcelona from Monday 25th...
CloudSense, the smart sales and delivery platform, is opening a new office in Chennai, India. Located in Olympia Teknos, Guindy, Chennai, the office will open in February 2019. With a burgeoning list of customers in the region, and a large partner presence, Chennai presented an unmissable opportunity for CloudSense to continue its expansion in the...
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