Whether you’re buying a coffee or booking a holiday, you want it to be Google-fast and Apple-easy. So it’s no surprise that nearly 80% of American consumers point to convenience as one of the most important parts of a positive customer experience.
This is a bit different to our usual blogs – but we’re sure you’ll agree that we’re living in unusual times.
As coronavirus (COVID-19) spreads and the situation evolves rapidly around the world, we’re keenly aware of our responsibility to our customers, prospects and partners.
In 2021, there will be 2.1 billion digital buyers worldwide – up from 1.66 billion in 2016. And, by 2040, it’s estimated a huge 95% of purchases will be made online. The trend’s only heading one way.
Discover how DPG Online Services uses CloudSense to make ad sales more convenient – including cutting product launch time from two weeks to an hour, offering self-service and digitizing and automating slow manual processes.
If you’re not using an Order Management system, you’re in the right place to find out more. But, less fortuitously, you’re also missing out on a host of benefits for your Media business.
The Salesforce World Tour is the roadshow counterpart to Dreamforce, rolling into cities around the world. Unlike Dreamforce, the World Tour only requires a single day of commitment. But, its shorter timeframe means you get a day chock-a-block with keynotes, workshops, industry sessions and networking opportunities.
Digital Commerce is revolutionizing the way we shop. The explosion in connectivity means consumers are forever browsing across multiple devices for their next purchase. And the trend for buying online is rising steeply, so much so that research estimates 95% of purchases will be made online by 2040.
Check out our CEO, Richard Britton’s guest blog on Salesforce, as he covers the ways CSPs can look to disruptors in retail and lead with experience.
In the past, an Order Management System (OMS) was seen purely as an expense saver for Media businesses. Don’t get us wrong, if you’re constantly using terms like swivels, work-arounds and manual processes, an OMS is just what you need to kick-start efficiencies and save money. But, your OMS can also give you more.
In July 1928, in the city of Davenport, Iowa, a man named Otto Frederick Rohwedder created his own piece of history.
The last month at CloudSense has been a whirlwind, but in the best possible way.
Not long ago, hitting the sweet spot with your price and product was enough to win a loyal customer base in telecommunications. But this tried and tested combo has had its day.
Like precocious preschoolers, your customers and their expectations are developing quicker than you can say, “They grow up so fast, don’t they?” Meeting these ever-evolving expectations is hard for any business. But, for Communications Service Providers (CSPs), it’s even trickier.
CloudSense today announced the launch of CloudSense Digital Commerce on the Salesforce AppExchange. The solution is the world’s first and only Commerce Cloud app that empowers the subscription-based industries, Communications, Media and Utilities, to launch, sell and fulfill the entire customer journey on Salesforce B2C Commerce.
CloudSense, the game-changing commerce platform, today announced it has opened a new office in Singapore.
Get your free eBook today to discover the strategies and technology that will help CSPs deliver extraordinary digital experiences and thrive today.
Discover how CloudSense empowered UPC Switzerland to increase sales productivity by 148% and elevate its experience for business customers.
Dreamforce 2019 promises to be bigger, better and more memorable than ever before. Come November 19th hundreds of thousands of Salesforce customers, partners and prospects will descend on the Moscone Convention Center for this year’s Dreamforce extravaganza. So what can you expect?
No one likes being ripped off. Whether we’re buying for ourselves, our family, or our work – we all want the best deal. But, hand on heart, can you say you’re extending the same courtesy to your customers?
There’s seemingly a subscription service for everything under the sun. Want a monthly dose of bacon, bagels or bubble gum delivered to your door? No problem, there are subscriptions for that. Maybe you need a regular shipment of snow or slime? You’re in luck there too. It doesn’t matter whether they’re niche or mainstream, subscriptions...
CloudSense launches new Commerce Cloud-native Apps to seamlessly unify its services and subscription sales and delivery platform with Salesforce’s leading B2C Commerce solution. CloudSense’s platform empowers leading brands to launch, sell and manage the entire customer lifecycle for sophisticated subscription products and services on Salesforce. Now, with CloudSense’s new Commerce Cloud-native Apps, B2C organizations can...
By combining CloudSense and Ad-Juster FlowIQ digital publishers can seamlessly sell, deliver and reconcile performance data for billing from a single advertising platform. CloudSense, the world’s #1 media sales solution on Salesforce, today announced its global partnership with Ad-Juster, the world’s only third-party reporting and discrepancy management tool. The partnership provides customers an out-of-the-box integration...
With your margins tightening and expenses spiraling, you can’t afford a chink in your ad booking armor.
Here’s our latest ‘Spotlight on’, a quick-fire round of Q&A where we get to meet the people who make CloudSense great. It’s a fast, fun way to learn a little bit more about CloudSense’s people – from what makes them want to come to work every day – to the meal they’d pick before they...
Digital and 5G Monetization Solution Provides Up to 70% Faster Time to Market and 75% Improvement in Lead to Order Time
MWC Barcelona is set to be at its bustling best in 2019. We’ve already covered a few practical tips on how you can make the most of the event, now we’re giving you a sneak peek of everything we’re up to at MWC.
MWC Barcelona (formerly Mobile World Congress) is the biggest mobile industry event in the world. Last year the event hosted over 107,000 attendees, 7,700 CEOs and 2,400 exhibitors. You can expect more of the same in 2019, with all the big names and trendsetters in the mobile industry flocking to MWC Barcelona from Monday 25th...
CloudSense, the smart sales and delivery platform, is opening a new office in Chennai, India. Located in Olympia Teknos, Guindy, Chennai, the office will open in February 2019. With a burgeoning list of customers in the region, and a large partner presence, Chennai presented an unmissable opportunity for CloudSense to continue its expansion in the...
Get your free eBook to discover our essential digital reinvention principles – picked up over years of working with our customers and partners to transform enterprise organizations across the globe.
Discover our customers’ successful digital transformation success stories at Dreamforce 2018. Watch VodafoneZiggo, O2, Telstra, News Corp and Sensis take the stage and unveil how they became Salesforce trailblazers with CloudSense.
CloudSense named a Visionary again in Gartner’s November 2018 Magic Quadrant for Configure, Price and Quote Application Suites. LONDON, November 7, 2018 – CloudSense, the intelligent commerce company, today announced it has been named a Visionary for the second consecutive time in Gartner’s Magic Quadrant for Configure, Price and Quote Application Suites. Gartner evaluated 16...
CloudSense and Nokia have partnered to create a new solution called Intelligent Customer Service. The next-generation solution, powered by Salesforce, proactively engages customers from network to commerce – transforming Communications Service Providers’ care channels into profit centers. Intelligent Customer Service will be unveiled and showcased at the upcoming Dreamforce in San Francisco, September 25-28, 2018.
Learn how CloudSense enabled VodafoneZiggo, the driving force behind Dutch digitization, to sell anywhere, anytime – cutting its lead-to-order time by 25% and improving delivery reliability by up to 40%.
CloudSense and Nokia partner to transform customer care with Intelligent Customer Service powered by Salesforce.
CloudSense, the proven Commerce and Subscriber Management platform, is embarking on a certification process to become a Salesforce Commerce Cloud Technology Partner.
The countdown to Dreamforce 2018 is on, and with the conference landing early this year, we’re already nearing the end zone.
CloudSense, the intelligent commerce company, today announced its board line-up. The impressively assembled board reinforces CloudSense’s global foundations and adds credence to its ambitious growth plans. Last year CloudSense received a $77M investment from Vector Capital, opened new offices around the world and delivered customer success across its industries. The board’s veritable wealth of experience will...
Read how Cogeco Peer is using CloudSense to reinvent its sales and order management processes, providing a single integrated sales platform on Salesforce.