banner

Watch CloudSense & our customers on stage at Dreamforce

Hear our customers share their successful digital transformation stories

 

At CloudSense we’re proud to underpin so many successful digital transformation programs. At Dreamforce 2017 a number of our customers took to the stage to share their own transformation stories and reveal how they became Salesforce trailblazers with CloudSense.

For unique insights into the challenges, key takeaways and outcomes of these customer-centric digital transformations, watch the videos below.

Telecom: Driving Sales & Customer-Centric Through Digital Transformation


Overview

In 2016, two leading CSPs, Hawaiian Telcom and Liberty Global, sought to deliver a better customer experience by leveraging technology and automation to streamline its processes and increase efficiency. Now Amy Aapala, Hawaiian Telcom’s Vice President of IT and Order Management Systems and Joris Vollebergh, Liberty Global’s Business Services Director CRM share their story and tell us how CloudSense has optimised their Salesforce capabilities transforming their business.

Key Learnings

  • Why automated order management processes is crucial to your business
  • How to achieve full visibility of customer accounts
  • The importance of a customized experience for customers

Media: How Disruptive Media Companies Are Stealing the Show In Ad Sales


Overview

TV4, Swedens largest television broadcaster suffered from an outdated legacy IT system that was custom built for their old business model and could no longer offer the agility needed for today’s complex TV ad selling methods. Their previous system was fragile and wasn’t possible to offer all their products in one system or get a single view of customers which resulted in inconsistent sales numbers.

As a result TV4 was looking for a way to gather improved management information on the sales pipeline to enable better forecasting to sell more effectively. Hear how the CloudSense Platform provided TV4 with the agility desired to offer their clients a more compelling proposition.

Key Learnings

  • Reduce time to market and sell more effectively
  • How automation optimizes inventory management
  • Achieve a single view of customers

Accelerating Digital Transformation and Be More with Salesforce & Infosys


Overview

Proximus previously had a slow, out of date CRM that took 5 years to update to the next version that would immediately become outdated. Proximus also struggled with disjointed and inaccurate quoting that lead a limited view of customers across channels. Eventually the maintenance costs and reliance on manual processes sparked Proximus to find a new CRM and quoting application. Now with CloudSense Proximus has the flexibility to surpass customer expectations with a fully digitized customer experience.

Key Learnings

  • Value of cloud-based applications with out-of-the-box functionalities
  • Business process re-engineering and optimization
  • Importance of organizational change management

Panel: Best Practices For Customer Experience Transformation In Telecom


Overview

Liberty Global’s brands were restricted by their use of a variety of different systems that made it difficult to provide the desired customer experience. To rectify this in 2016 Liberty Global embarked on a digital transformation program with the ultimate goal of connecting customers, partners and employees using an omnichannel approach. Now Joris Vollebergh, Liberty Global’s Business Services Director CRM shares their transformation story and explains how CloudSense has given Liberty Global’s brands increased visibility in order to better serve their customers.

Key Learnings

  • How to improve consistency with 360-degree view of customers
  • Build on simplicity, consolidate and standardise systems stack
  • How real-time customer data can provide an exceptional customer experience

An Omni-Channel Approach To Improving Telecom Business Results


Overview

O2 has grown rapidly developing new products and solutions for customers however through that speed ended up with a complex implementation. O2 understood that the key to success was to offer customers a choice enabling them to create their own package offering. To accomplish this O2 has utilised the CloudSense Quote-to-Cash platform joining together the different sales channels throughout the sales journey resulting in one order and one bill for customers.

Key Learnings

  • Why defining a platform strategy optimises impact
  • The importance of aligning the customer journey
  • How to minimize future complexity for maximum results

 

 

Contact us now to learn more

Get in touch