Be more convenient with CloudSense

Empowering you to deliver disruptive results, without disruptive change

CloudSense is the proven Commerce and Subscriber Management platform, built for high-volume or complex ongoing services. We’re trusted by Communications, Media and Utilities businesses worldwide to launch, sell and fulfill the entire customer journey on Salesforce. 

We make commercial success easier. Our customers go to market in a third of the time, sell four times faster, increase sales by 24% and deliver eight times faster, with a 79% improvement in order accuracy. 

Our founders’ experience as enterprise software buyers is rooted in our DNA, and distilled in our platform. We empower your people with AI, BI and automation to deliver convenient, personalized and friction-free subscription experiences for your customers, and maximum ROI for your business.

Since starting out in 2009, CloudSense has grown at a remarkable rate. For over a decade, we’ve delivered measurable results for businesses including Telefonica, Spotify and EDF. And we’re just getting started. Today we employ more than 350 people, across 12 offices spanning Europe, the U.S. and Asia Pacific. Fueled by passion and pragmatic iteration, we work tirelessly to give you a winning advantage through innovative technology and trusted partnerships.


Our story

CloudSense was born because a company knew that it needed to change the experience it gave to customers, what it knew about them, how it sold and then delivered to them.

It started when a Communication Service Provider was acquired by a leading broadcaster. They had disjointed legacy systems. Information was lost in silos, processes were slow and clunky and innovation was stymied. I joined to lead the transformation, to make a step change in the technology and to give the customers the experience they wanted.

Developing their own systems had failed to keep pace with innovation. On-premise solutions were expensive and slow to implement. Cloud based Software as a Service (SaaS) was quickly maturing and showed that there was better way.

We delivered. Bringing together a best of breed cloud based BSS architecture with Salesforce at the center that delivered almost everything that was needed. Almost.

There was a gap. Nothing could deliver the product catalog, manage multiple sales channels and manage orders post-sale for a complex company with sophisticated products.

Alex, Fawzi, Davor and I started CloudSense to help other companies on the journey we had been through. To deliver the cloud based commerce capability they need, on Salesforce.

We are a full service ISV working hand in hand with clients or with partners. Our people help our customers and partners implement and support CloudSense. They also use our expertise to help our customers with Salesforce and other leading SaaS vendors.

Today I am proud to say that our people and technology have enabled us to help companies in a range of industries around the world to make the commerce transformation and deliver that experience their customers are asking for.

Richard Britton, CloudSense CEO & Co-Founder

  • Leadership
  • Board