CoreSite, a leading North American provider of reliable, secure and high-performance Data Center solutions, selected CloudSense to help it sell more effectively and fulfill aggressive growth plans.
After a competitive selection process, CoreSite chose the CloudSense Telecoms Platform to help its sales team innovate and accelerate the sales process, while offering customers a seamless, multichannel service.
Reflecting its passion to provide excellence in experience for both customers and employees, CoreSite challenged itself to look forward and find opportunities to advance its system capabilities to deliver best-in-class customer experience even as the company continues to grow rapidly.
The company determined that its strong growth could eventually challenge certain legacy systems supporting the sales process and the introduction of new products. The company identified a goal to enhance customer service by further reducing cycle time around administrative processes through eliminating areas of manual intervention. To achieve that goal, CoreSite conducted a rigorous evaluation of industry-leading software solutions to streamline, automate and accelerate its sales-support processes and further drive company performance and through this vendor selection process found CloudSense.