In choosing to implement the CloudSense Telecoms Platform, native to Salesforce, CoreSite elected to drive transformational change in its Quote-to-Cash process as a key component of its customer experience.
CoreSite took this step to elevate customer service to an even higher level through three key areas: i) fast and effective configure, price, quote (CPQ) and contract management, ii) simple and reliable order-change processes, and iii) the ability to quickly implement new product and service offerings.
In selecting the CloudSense Telecoms Platform, CoreSite focused upon reducing cycle time around all three areas, enabling more efficient records management, and laying a foundation to support greater transparency and empowerment in the hands of its customers.
“The CloudSense Telecoms Platform is streamlining the way we sell. This project will simplify our processes, enabling us to configure, price and quote for new and existing services quickly, while offering a smooth and straightforward customer journey. This implementation is critical to support our ambitious growth plans. We looked at several other Salesforce native providers when scoping the project, and CloudSense stood out with its CPQ capability,” says Jeff Dorr, CoreSite Vice President of Finance and Corporate Operations.