Introducing CloudSense's latest solution: Telco One
NEW! Future-proofevery stage of the concept-to-cash-lifecycle with Telco One: ourcomprehensive solution for enterprise telcos
      • Menu Close
      Contact us

      Customer Service

      Exceed customer expectations with every interaction

      Give your customers consistently exceptional experiences on every channel – and reduce your costs in the process.

      customerservice

      Convenient self-service

      Reduce call-centre overheads and give your customers the control they crave with convenient self-care.

      Empower your agents

      Give your service agents complete visibility of customer data right from order submission. Offer seamless subscriber experiences with automated renewals and in-flight changes.

      Personalized customer experiences

      Provide personalized offers across the customer journey and reduce average handling times and case times with relevant customer information at your agents’ fingertips. 

      360º customer view

      Get full visibility of customers across the platform and your channels.

      Analytics and reporting

      Manage everything from a single dashboard for accurate and efficient sales and service. 

      Self-service

      Give customers the convenience of self-service while reducing your reliance on your call center.

      Intelligent recommendations

      Never miss another cross or up-sell opportunity – deliver the right offer, at the right time.

      Automated renewals

      Reduce churn by automating renewals with optimized plan options.

      Data flow

      Make data re-entry or lost information a thing of the past with automatic data streams.

      Telco Customer

      - 40% reduction in average lead-to-order time

      - 70% reduction in manual order rejections

      - Order submission to fulfilment reduced from 3-4 days to 1

      Read now

      An award winning CPQ and Order Management solution

      Rewards-2023