CloudSense Training Academy
Training for the CloudSense Telco One Platform
We offer a range of training courses and role-specific learning paths for the CloudSense Telco One platform, with exam-based or instructor-assessed certifications available at the end. Each learning path is tailored around the specific needs of different users within your organisation, to help each department get the most out of the platform.
Sales Teams
Delivery Managers
Product Managers
System Admins
Implementers
Architects
TO101
Telco Basic Concepts
An overview of basic concepts used by telcos when selling, for people new to the telecoms industry. An understanding of these concepts helps in understanding how and why telcos model products and solutions for sale.
TO102
Telco One Introduction
This course provides an introduction to CloudSense Telco One; an end-to-end business solution for the telecoms industry, including functional configuration tools and technical extensions.
TO110/P
Telco Sales Processes
This course introduces you to the end to end business processes for telcos, by considering a number of different channel and telecommunication products, and showing how these scenarios are supported by Telco One.
TO111/P
Telco Subscription Management Processes
This course introduces you to the end to end business processes for telcos, by considering a number of different channels, telecommunication products and types of changes, including: MACs, cancellations, renewals, suspend, resume and novation (aka change of ownership).
TO112/P
Telco Account Management Processes
The end to end telecommunications account management processes helps businesses to manage relationships with customers. This course introduces you to the customer account which is used to maintain all customer related information and frame agreements, which govern how products and services are purchased and delivered.
TO120
Telco One Product Models
Telco One helps customers look, buy, get and change telecommunication products. This course introduces you to those products and the techniques used to model them. Best of all, you'll get to see the Telco One models on paper and in action, guiding users through order capture.
TO101
Telco Basic Concepts
An overview of basic concepts used by telcos when selling, for people new to the telecoms industry. An understanding of these concepts helps in understanding how and why telcos model products and solutions for sale.
TO102
Telco One Introduction
This course provides an introduction to CloudSense Telco One; an end-to-end business solution for the telecoms industry, including functional configuration tools and technical extensions.
TO110/P
Telco Sales Processes
This course introduces you to the end to end business processes for telcos, by considering a number of different channel and telecommunication products, and showing how these scenarios are supported by Telco One.
TO111/P
Telco Subscription Management Processes
This course introduces you to the end to end business processes for telcos, by considering a number of different channels, telecommunication products and types of changes, including: MACs, cancellations, renewals, suspend, resume and novation (aka change of ownership).
TO112/P
Telco Account Management Processes
The end to end telecommunications account management processes helps businesses to manage relationships with customers. This course introduces you to the customer account which is used to maintain all customer related information and frame agreements, which govern how products and services are purchased and delivered.
TO120
Telco One Product Models
Telco One helps customers look, buy, get and change telecommunication products. This course introduces you to those products and the techniques used to model them. Best of all, you'll get to see the Telco One models on paper and in action, guiding users through order capture.
TO101
Telco Basic Concepts
An overview of basic concepts used by telcos when selling, for people new to the telecoms industry. An understanding of these concepts helps in understanding how and why telcos model products and solutions for sale.
TO102
Telco One Introduction
This course provides an introduction to CloudSense Telco One; an end-to-end business solution for the telecoms industry, including functional configuration tools and technical extensions.
TO110/P
Telco Sales Processes
This course introduces you to the end to end business processes for telcos, by considering a number of different channel and telecommunication products, and showing how these scenarios are supported by Telco One.
TO111/P
Telco Subscription Management Processes
This course introduces you to the end to end business processes for telcos, by considering a number of different channels, telecommunication products and types of changes, including: MACs, cancellations, renewals, suspend, resume and novation (aka change of ownership).
TO112/P
Telco Account Management Processes
The end to end telecommunications account management processes helps businesses to manage relationships with customers. This course introduces you to the customer account which is used to maintain all customer related information and frame agreements, which govern how products and services are purchased and delivered.
TO113/P
Telco Product Management Processes
The telecommunications product management process helps businesses to launch and evolve products to stay ahead of the competition. This course introduces the end to end business processes and shows how the Telco One solution supports the rapid launch of new commercial product catalogues and product offerings.
TO120
Telco One Product Models
Telco One helps customers look, buy, get and change telecommunication products. This course introduces you to those products and the techniques used to model them. Best of all, you'll get to see the Telco One models on paper and in action, guiding users through order capture.
System Admins - Operational Training Courses
The following courses make up our recommended learning path for system administrators that will be using the CloudSense Telco One platform. These courses will provide you with a generic overview of the platform, as well as hands-on experience of some of the key capabilities.
Click here to browse technical system admin courses 
TO101
Telco Basic Concepts
An overview of basic concepts used by telcos when selling, for people new to the telecoms industry. An understanding of these concepts helps in understanding how and why telcos model products and solutions for sale.
TO102
Telco One Introduction
This course provides an introduction to CloudSense Telco One; an end-to-end business solution for the telecoms industry, including functional configuration tools and technical extensions.
TO110/P
Telco Sales Processes
This course introduces you to the end to end business processes for telcos, by considering a number of different channel and telecommunication products, and showing how these scenarios are supported by Telco One.
TO111/P
Telco Subscription Management Processes
This course introduces you to the end to end business processes for telcos, by considering a number of different channels, telecommunication products and types of changes, including: MACs, cancellations, renewals, suspend, resume and novation (aka change of ownership).
TO112/P
Telco Account Management Processes
The end to end telecommunications account management processes helps businesses to manage relationships with customers. This course introduces you to the customer account which is used to maintain all customer related information and frame agreements, which govern how products and services are purchased and delivered.
TO113/P
Telco Product Management Processes
The telecommunications product management process helps businesses to launch and evolve products to stay ahead of the competition. This course introduces the end to end business processes and shows how the Telco One solution supports the rapid launch of new commercial product catalogues and product offerings.
TO120
Telco One Product Models
Telco One helps customers look, buy, get and change telecommunication products. This course introduces you to those products and the techniques used to model them. Best of all, you'll get to see the Telco One models on paper and in action, guiding users through order capture.
TO130
Telco One Business Process Architecture Intro
This course describes how the Telco One Architecture supports the telecommunications business processes through high level capabilities and feature assets mappings, and detailed packages and components mappings.
TO201
System Administration
This course describes the main system administration elements of Telco One, plus some troubleshooting techniques.
Implementers - Operational Training Courses
The following courses make up our recommended learning path for implementers of the CloudSense Telco One platform. These courses will provide you with a generic overview of the platform, as well as hands-on experience of some of the key capabilities.
Click here to browse technical implementer courses
TO101
Telco Basic Concepts
An overview of basic concepts used by telcos when selling, for people new to the telecoms industry. An understanding of these concepts helps in understanding how and why telcos model products and solutions for sale.
TO102
Telco One Introduction
This course provides an introduction to CloudSense Telco One; an end-to-end business solution for the telecoms industry, including functional configuration tools and technical extensions.
TO110/P
Telco Sales Processes
This course introduces you to the end to end business processes for telcos, by considering a number of different channel and telecommunication products, and showing how these scenarios are supported by Telco One.
TO111/P
Telco Subscription Management Processes
This course introduces you to the end to end business processes for telcos, by considering a number of different channels, telecommunication products and types of changes, including: MACs, cancellations, renewals, suspend, resume and novation (aka change of ownership).
TO112/P
Telco Account Management Processes
The end to end telecommunications account management processes helps businesses to manage relationships with customers. This course introduces you to the customer account which is used to maintain all customer related information and frame agreements, which govern how products and services are purchased and delivered.
TO113/P
Telco Product Management Processes
The telecommunications product management process helps businesses to launch and evolve products to stay ahead of the competition. This course introduces the end to end business processes and shows how the Telco One solution supports the rapid launch of new commercial product catalogues and product offerings.
TO120
Telco One Product Models
Telco One helps customers look, buy, get and change telecommunication products. This course introduces you to those products and the techniques used to model them. Best of all, you'll get to see the Telco One models on paper and in action, guiding users through order capture.
TO130
Telco One Business Process Architecture Intro
This course describes how the Telco One Architecture supports the telecommunications business processes through high level capabilities and feature assets mappings, and detailed packages and components mappings.
TO201
System Administration
This course describes the main system administration elements of Telco One, plus some troubleshooting techniques.
TO301
Advanced Architecture and Design Principles
This course describes the architectural vision for Telco One and clarifies the difference between commercial and technical product models. It also outlines product and solution design templates, the CloudSense product & pricing data model, and describes key product design principles.
TO310
Telco One Configuration Basic
Learn how to configure the out-of-the-box Telco One-specific features, such as Address Management, Quote Variations, Quick Quote, Site View, Basket Snapshot, 3rd Party Quotes, Opportunity and Basket Management and Frame Agreements.
TO320
Telco One Business Process Architecture Intermediate
Investigate how Telco One assets have been implemented. Learn how to diagnose issues and understand CloudSense packages.
TO330
Telco One Configuration Intermediate
An in-depth, hands-on configuration course. Learn how to make Telco One asset changes, product model changes, process and data orchestration changes.
Note: This course supersedes CS401 Platform training.
TO340
Telco One Installation and Data Migration
Learn how to execute and install scripts, how to initiate provisioning of off-Salesforce services, other set up requirements, data migration tools.
TO350
Telco One Configuration Advanced
Learn how to extend the behaviour of the Telco One platform using Apex Observer classes and Javascript plugins, and understand the use of CloudSense APIs.
Architects - Operational Training Courses
The following courses make up our recommended learning path for architects that will be using the CloudSense Telco One platform. These courses will provide you with a generic overview of the platform, as well as hands-on experience of some of the key capabilities.
Click here to browse technical architect courses
TO101
Telco Basic Concepts
An overview of basic concepts used by telcos when selling, for people new to the telecoms industry. An understanding of these concepts helps in understanding how and why telcos model products and solutions for sale.
TO102
Telco One Introduction
This course provides an introduction to CloudSense Telco One; an end-to-end business solution for the telecoms industry, including functional configuration tools and technical extensions.
TO110/P
Telco Sales Processes
This course introduces you to the end to end business processes for telcos, by considering a number of different channel and telecommunication products, and showing how these scenarios are supported by Telco One.
TO111/P
Telco Subscription Management Processes
This course introduces you to the end to end business processes for telcos, by considering a number of different channels, telecommunication products and types of changes, including: MACs, cancellations, renewals, suspend, resume and novation (aka change of ownership).
TO112/P
Telco Account Management Processes
The end to end telecommunications account management processes helps businesses to manage relationships with customers. This course introduces you to the customer account which is used to maintain all customer related information and frame agreements, which govern how products and services are purchased and delivered.
TO113/P
Telco Product Management Processes
The telecommunications product management process helps businesses to launch and evolve products to stay ahead of the competition. This course introduces the end to end business processes and shows how the Telco One solution supports the rapid launch of new commercial product catalogues and product offerings.
TO120
Telco One Product Models
Telco One helps customers look, buy, get and change telecommunication products. This course introduces you to those products and the techniques used to model them. Best of all, you'll get to see the Telco One models on paper and in action, guiding users through order capture.
TO130
Telco One Business Process Architecture Intro
This course describes how the Telco One Architecture supports the telecommunications business processes through high level capabilities and feature assets mappings, and detailed packages and components mappings.
TO301
Advanced Architecture and Design Principles
This course describes the architectural vision for Telco One and clarifies the difference between commercial and technical product models. It also outlines product and solution design templates, the CloudSense product & pricing data model, and describes key product design principles.
Looking for more information about a particular feature of Telco One? Why not check out our end-to end demo!
