Why Telecommunications businesses rely on CloudSense
In order to remain competitive in this fast evolving digital landscape, CSPs need to be able to implement new strategies and capabilities.
With over a decade of experience, CloudSense brings expert knowledge of CPQ in telecommunications to meet the specific goals of CSPs. And unlike any other offerings, CloudSense optimizes sales and order management processes to deliver greater value to CSPs.
CloudSense enables businesses to:
A reliable delivery methodology
“It’s not because people do this wrong that transformations fail; it’s because they lose focus on what drove them to do the transformation in the first place, which is around changing the business, not so much the technology.”
- Gary Smith, CloudSense VP of Services, EMEA
CloudSense has a solution for small-to-medium CSPs
Reduce your cost to serve by giving your customers and partners convenient self-service experiences. This video shows how CloudSense makes it possible for your customers to buy, track and manage orders for even the most complex Telco solutions like multi-site networks, unified communications and much more.
Glossary of terms
What does CSP stand for?
CSP is the acronym for Communications Service Provider.
CSPs provide telecommunications, media, entertainment and other services over the network infrastructure, transporting information electronically.
You can download our free definitive guide for modern communications service providers here.
MSP (Managed Service Provider)
As B2B Telecommunications businesses evolve to keep up with new technologies, the shift from private cloud to public cloud, as well as elevated customer expectations re. agility and the capacity to incorporate new technologies quickly, Managed Service Providers, who are capable of consolidating disparate tech strands into a single package, are quickly taking center stage.
Learn why Managed Service Providers rely on CloudSense to deliver sales transformation.
Marketplaces are an increasingly powerful avenue to revenue growth for CSPs, allowing them to expand their range of products and offerings beyond mere connectivity to include third-party goods and services.
Learn how to build a successful marketplace.
OSS (Operation Support System)
OSS is the acronym for Operation Support System. OSS covers the software and hardware used by Telecommunications Service Providers to monitor, control and manage their networks.
BSS (Business Support System)
BSS is the acronym for Business Support Systems. BSS are the customer-facing systems and channels Communications Service Providers rely on to sell and fulfill their products and services.
SOHO (Small Office Home Office)
SOHO stands for Small Office Home Office; the term is used in Telecommunications to describe small businesses with up to 10 employees.
MPLS (Multiprotocol Label Switching)
MPLS is a type of data-carrying technique for high-performance Telecommunications networks that directs data from one network node to the next, based on short path labels rather than long network addresses, avoiding complex lookups in a routing table.
NPS (Net Promoter Score)
NPS stands for Net Promoter Score, the benchmark used in Telecommunications and other industries to measure how likely customers are to recommend your business to a friend.
NPS measures customer experience by asking a series of questions that should be answered on a scale of 1-10.
For example, how likely is it you would recommend [company] to a friend?
ARPU stands for Average Revenue Per User.
Revenue generated per user is a useful way for companies to track growth.
Calculation: Total revenue ÷ Number of subscribers.
AOV is the acronym for Average Order Value.
AOV tracks the average amount of money each customer spends per transaction with your company.
Calculation: Total revenue ÷ Amount of orders
SLA stands for Service Level Agreement, the agreement between a service provider and the customer defining the expectations of the service. These agreements vary between providers and vendors.
MACD stands for Moves, additions, changes, deletions.
It refers to the process of updating and changing IT assets to keep them functional for users or customers.
ETF is the acronym for Early termination fee.
This is a fee for ending your contract or long-term agreement before the designated end date.
For example, if your phone contract is 24 months, but you want to end the contract at 18 months, you’ll more than likely be charged an ETF.