Introducing CloudSense's latest solution: Telco One
NEW! Future-proofevery stage of the concept-to-cash-lifecycle with Telco One: ourcomprehensive solution for enterprise telcos
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      CloudSense for CSPs

      Speed. Simplicity. Value.

      Telco One is CloudSense's comprehensive solution for enterprise telcos, techcos, CSPs and MSPs, and has been purpose-built to optimize and future-proof every stage of the concept-to-cash lifecycle.

      Sell more, faster, with CloudSense Telco One

      internet_on_the_go_np
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      Go to market

      3x sooner

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      Increase sales

      by 24%

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      Improve order accuracy

      by 79%

      Powering some of the world's largest telecommunications companies

      liberty-global-large
      Vodafone
      Cogeco Connexion
      Liquid Intelligent Technologies
      Telefonica O2

      Contents

      Get in touch

      What is Telco One?

      The culmination of CloudSense's 12+ years' experience in the telecommunications space, Telco One is a comprehensive Commercial Order Management solution that is purpose-built to meet the requirements of today's enterprise-level telcos, techcos and managed service providers.

      With fully-defined and document high-level and technical design, Telco One integrates Product Catalog, Configure Price Quote (CPQ) engine, Order Management and Contract Management systems all in one place to create a seamless concept-to-cash B2B sales process.

       

      • outer_space

        Sell more, faster

        Prototype driven design and requirement means faster time to value.

        • Ability to plan more accurately
        • More resources available to help with CloudSense, e.g. partners concentrate on bringing business value to the customer

         

         

      • bitcoin

        Streamline processes

        Easy to implement, support and maintain with less disruptive upgrades.

        • Pre configured solution
        • Provides a defined, designed and a reference implementation of an end-to-end solution for Telecoms

         

         

      • cycle

        See benefits sooner

        Faster time to value will mean a lower TCO for the project.

        • Eliminate complexities in implementation
        • Fewer FTEs are required to support the business
        • Benefit from direct cost savings

      A modern solution for enterprise businesses

      Telco One delivers the operational speed and insight enterprise B2B telcos, techcos and MSPs need, with an implementation that is faster, lower risk and less costly than any alternative.

      Rocket - Icon - Green

      Launch products sooner

      Target - Icon - Green

      Quote more
      accurately

      Path - Icon - Green

      Plan more
      rigorously

      Money - Icon - Green

      Deliver value
      faster

      How Telco One can help your business succeed

      If you want to find operational savings and tap into faster routes to revenue growth, then Telco One could be the solution. Purpose-built for today's digital-first communication businesses, our end-to-end solution can help with:

      Tick - Icon - GreenDeal scoring - dynamic deal scoring helps you prioritise the deals that will be most profitable

      Tick - Icon - GreenRevenue forecasting - get full visibility of when revenue will reach your accounts

      Tick - Icon - GreenPipeline forecasting - accurately track what's in the order bank and how long it's been there

      Tick - Icon - GreenComprehensive reporting - see the full picture and understand the cause of any delays

      Tick - Icon - GreenCustomer satisfaction - improve your NPS score by understanding and resolving common issues

       

      Want to learn more about how CloudSense can help you solve these issues?

      Request a callback

       

       

      A comprehensive suite of functions 

      Telco One is capable of handling the highest levels of scale and complexity and future-proofs your business by providing advanced B2B capabilities that are vital to stay ahead of industry developments, including:

      Tick - Icon - GreenPre-built user journeys

      Tick - Icon - GreenQuick quoting capability

      Tick - Icon - GreenBuilt-in address management

      Tick - Icon - GreenMulti-site service qualification

      Tick - Icon - GreenAdvanced deal profitability analysis

      Tick - Icon - GreenFrame agreement management

      Tick - Icon - GreenLarge order support

      Tick - Icon - GreenQuote variations

      Tick - Icon - GreenIn-life subscription changes

      Tick - Icon - GreenMarketplace integration

      Tick - Icon - GreenThird-party quoting (BOM)

      Tick - Icon - GreenBulk subscriber management

      Tick - Icon - GreenIn-flight order changes

      Tick - Icon - GreenNovation

       

      Seamless, low-risk digital transformation

      CloudSense has been executing successful business transformation projects for enterprise-level telcos worldwide for over 12 years.

      Telco One comes with fully-defined and documented high-level and technical design, meaning implementation is low in risk, while delivering value fast.

      Learn more about CloudSenses philosophy of simplification in the on-demand webinar below:

       

      Customer success stories

      vodafone-ziggo-large

      • 60% reduction in order fulfilment time 
      • 24% increase in partner sales
      • 40% improvement in service delivery reliability
      • 25% reduction in lead to order time

      BT-enterprise-large

      • 3.5x faster concept-to-market time
      • 79% improvement in order accuracy
      • 11 weeks go-live for all products
      • Cut sales agent time by 5,865 mins per month

      Solutions for all segments

      B2C & SoHo

      Be first to market, grow your subscriber base and serve up seamless omnichannel experiences.

      View

      B2B

      Speed and scale to sell enterprise-level solutions, including multi-site networks, mobility solutions and security services.

      View

      CaaS

      CloudSense’s CPQ helps cloud, service, applications and hardware suppliers sell more, faster and more effectively.

      View

      Glossary of terms

      What does CSP stand for?

      CSP is the acronym for Communications Service Provider. 

      CSPs provide telecommunications, media, entertainment and other services over the network infrastructure, transporting information electronically.

      You can download our free definitive guide for modern communications service providers here.

      MSP (Managed Service Provider)

      As B2B Telecommunications businesses evolve to keep up with new technologies, the shift from private cloud to public cloud, as well as elevated customer expectations re. agility and the capacity to incorporate new technologies quickly, Managed Service Providers, who are capable of consolidating disparate tech strands into a single package, are quickly taking center stage.

      Learn why Managed Service Providers rely on CloudSense to deliver sales transformation.

      Marketplace

      Marketplaces are an increasingly powerful avenue to revenue growth for CSPs, allowing them to expand their range of products and offerings beyond mere connectivity to include third-party goods and services. 

      Learn how to build a successful marketplace.

      OSS (Operation Support System)
      OSS is the acronym for Operation Support System. OSS covers the software and hardware used by Telecommunications Service Providers to monitor, control and manage their networks.
      BSS (Business Support System)
      BSS is the acronym for Business Support Systems. BSS are the customer-facing systems and channels Communications Service Providers rely on to sell and fulfill their products and services. 
      SOHO (Small Office Home Office)
      SOHO stands for Small Office Home Office; the term is used in Telecommunications to describe small businesses with up to 10 employees.
      MPLS (Multiprotocol Label Switching)
      MPLS is a type of data-carrying technique for high-performance Telecommunications networks that directs data from one network node to the next, based on short path labels rather than long network addresses, avoiding complex lookups in a routing table.
      NPS (Net Promoter Score)

      NPS stands for Net Promoter Score, the benchmark used in Telecommunications and other industries to measure how likely customers are to recommend your business to a friend.

      NPS measures customer experience by asking a series of questions that should be answered on a scale of 1-10. 

      For example, how likely is it you would recommend [company] to a friend?

      ARPU

      ARPU stands for Average Revenue Per User.

      Revenue generated per user is a useful way for companies to track growth. 

      Calculation: Total revenue ÷ Number of subscribers.

      AOV

      AOV is the acronym for Average Order Value.

      AOV tracks the average amount of money each customer spends per transaction with your company.

      Calculation: Total revenue ÷ Amount of orders

      SLA
      SLA stands for Service Level Agreement, the agreement between a service provider and the customer defining the expectations of the service. These agreements vary between providers and vendors.
      MACD

      MACD stands for Moves, additions, changes, deletions. 

      It refers to the process of updating and changing IT assets to keep them functional for users or customers.

      ETF

      ETF is the acronym for Early termination fee.

      This is a fee for ending your contract or long-term agreement before the designated end date. 

      For example, if your phone contract is 24 months, but you want to end the contract at 18 months, you’ll more than likely be charged an ETF.

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      Further reading