As businesses struggle with the ever-growing range of communication channels used by both employees and customers, Cloud Communications suppliers help optimize those channels by consolidating them.
From contact centers, team chat and business phone apps, to video meetings, rich messaging, chatbots and more, there are myriad products and options to manage.
CloudSense's powerful Configure, Price and Quote (CPQ) platform for Communications organizations helps CPaas, UCaas and XCaas suppliers sell more, faster and more efficiently.
CloudSense understands the importance of managing the end-to-end customer journey and the sales and fulfillment processes that are key to driving growth for Cloud Communications suppliers. In particular CloudSense ensures:
A complete, integrated commerce platform that supports high-volume orders and pricing, including guided selling to help sales teams combine products into easy-to-sell commercial bundles.
Automatic order orchestration to reduce manual processes for building complex quotes. This means no more scattered commerce journeys across numerous systems and laborious rekeying of order data.
Automated quote templates, discounting agreements and margin calculations adhering to legal governance preset by the supplier. All data is captured and reported for extra control and visibility.
Global CPaaS revenue in 2019 was $4.26 billion, and is expected to reach between $17.71 and $21.7 billion by 2025, according to IDC.
Global UCaaS market was $29 billion in 2021, and is set to grow to $70 billion by 2028, according to research from Fortune Business Insights.