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The only CPQ built for Enterprise B2B Telecommunications

CloudSense gives you the speed and scale you need to sell and provision sophisticated enterprise solutions on Salesforce. From multi-site networks and mobility solutions, to security, cloud services and much more.

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Deliver comprehensive solutions to your customers

 
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By extending Salesforce CRM with CloudSense, UPC has an end-to-end sales and delivery platform for the full customer lifecycle. The platform provides a 360-degree view of customers, empowering sales to make personalized cross or up-sells and helping customer service teams to handle enquiries seamlessly.

Read their story

Transform your B2B buying experience

Deliver end-to-end customer journeys in one system – from quote to order to billing

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    One catalog. All your products.

    Go to market faster with a single product catalog for all your products and channels. Free your business from slow, restrictive legacy systems to rapidly define and launch new converged services.

    • One commercial catalog for products, services, pricing, rules, bundles, add-ons, promotions and more
    • Catalog-driven quoting, ordering, provisioning & billing
    • Telco-specific data model & processes
    • Built-in Framework Agreement and Product Lifecycle Management (PLM)

     

    Explore Product Catalog

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    Sell enterprise B2B solutions faster

    Turnaround your largest, most complex quotes in minutes, not weeks or months. Powered by high-performance microservices, only CloudSense CPQ lets you quickly configure, price and bundle enterprise solutions for thousands of sites in one quote – from MPLS IPVPN solutions to managed services.

    • Guided CPQ journeys for direct, indirect & self-service sales 
    • Automate pricing, discounting, approvals and feasibility checks
    • Capture valid orders with automated eligibility, compatibility & serviceability rules

     

    Explore CPQ

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    Accelerate sales agreements from creation to signature

    Don’t let inefficient and manual contracting processes delay sales. With CloudSense CLM, you can automate contract negotiations, finalize agreements and close deals without leaving Salesforce. 

    • 100% Salesforce native Contract Management
    • Fully integrated with CloudSense CPQ

    • Built-in document generation and e-signature

     

    Explore Contract Management

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    Make orders flow smoothly with automation

    Provision and activate services faster by automating the entire order management process. Data flows seamlessly from quote to order without any manual data re-entry needed. The result? Fewer errors, less order fallout, shorter provisioning lead times and happier customers.

    • Decompose, orchestrate and fulfill orders automatically
    • Track the order status and milestones in real-time
    • Make in-flight changes, trigger billing and downstream processes

     

    Automate MACD orders at scale

    • Orchestrate move, add, change and delete processes instantly
    • Let customers self-serve through personalized portals
    • Reduce customer churn with automated renewals

     

    Explore Order Management

Consistent, digital-first and omnichannel experiences – for everyone

Your sales team

Guide your sales agents to quickly prepare, propose and close large deals for sophisticated solutions.

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Your channel partners

Help customers help themselves. Let them place and track new orders online or make MACD changes on their own, anytime.

See how

Your customers

Let your customers serve themselves. Deliver seamless online buying experiences through self-service ordering and self-care.

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CloudSense has a solution for
small-to-medium CSPs. 

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Reduce your cost to serve by giving your customers and partners convenient self-service experiences. This video shows how CloudSense makes it possible for your customers to buy, track and manage orders for even the most complex Telco solutions like multi-site networks, unified communications and much more.

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Proven track record of successful B2B telco implementations

Learn how CloudSense accelerated A1 Telekom's sales process for its entire MPLS product suite – at scale and delivered 4 x B2B journeys delivered in just 3 months.

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"CloudSense have enabled us to achieve increased sales effectiveness and revenues in our 3 highest revenue generating B2B markets by delivering hugely improved lead-to-order capabilities."

– Joris Vollebergh, Business Services Director CRM

 

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“From CPQ configuration with the rules engine, to order management, contract lifecycle management and beyond, CloudSense helps us bring the full customer journey together on one platform."

Fabio Pellegrino, Director of B2B Digital Services

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Get your CloudSense for Communications Solution Overview

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Further resources