Communications as a Service

CloudSense empowers Communications as a Service providers

As businesses struggle with the ever-growing range of communication channels used by both employees and customers, Communications as a Service suppliers help optimize those channels by consolidating them.

From contact centers, team chat and business phone apps, to video meetings, rich messaging, chatbots and more, there are myriad products and options to manage.

CloudSense's powerful Configure, Price and Quote (CPQ) platform for Communications organizations helps CPaas, UCaas and XCaas suppliers sell more, faster and more efficiently.


How does CloudSense help CPaaS, UCaaS and XCaaS suppliers?

CloudSense understands the importance of managing the end-to-end customer journey and the sales and fulfillment processes that are key to driving growth for Communications as a Service providers. In particular CloudSense ensures:


A complete, integrated commerce platform that supports high-volume orders and pricing, including guided selling to help sales teams combine products into easy-to-sell commercial bundles. 

Simplicity & Consistency

Automatic order orchestration to reduce manual processes for building complex quotes. This means no more scattered commerce journeys across numerous systems and laborious rekeying of order data. 


Automated quote templates, discounting agreements and margin calculations adhering to legal governance preset by the supplier. All data is captured and reported for extra control and visibility.


Partnering with CloudSense enables CPaaS, UCaaS and XCaaS suppliers to:

  • Configure and sell the right products and solutions quickly
  • Have full visibility and control of offers, quotes, discounting and prices
  • Manage high-volume orders easily
    Reduce manual steps and order errors
  • Reduce headcount costs
  • Ensure faster time-to-revenue, improved customer experience and engagement

Communications as a Service is an industry on the up

Increase - Icon - Green

409% growth

Increase - Icon - Green

409% growth

Global CPaaS revenue in 2019 was $4.26 billion, and is expected to reach between $17.71 and $21.7 billion by 2025, according to IDC.

Upwards - Icon - Green

141% growth

Upwards - Icon - Green

141% growth

Global UCaaS market was $29 billion in 2021, and is set to grow to $70 billion by 2028, according to research from Fortune Business Insights.

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Further reading