Introducing CloudSense's latest solution: Telco One
NEW! Future-proofevery stage of the concept-to-cash-lifecycle with Telco One: ourcomprehensive solution for enterprise telcos
      • Menu Close
      Contact us

      Communications as a Service

      CloudSense empowers Communications as a Service providers

      As businesses struggle with the ever-growing range of communication channels used by both employees and customers, Communications as a Service suppliers help optimize those channels by consolidating them.

      From contact centers, team chat and business phone apps, to video meetings, rich messaging, chatbots and more, there are myriad products and options to manage.

      CloudSense's powerful Configure, Price and Quote (CPQ) platform for Communications organizations helps CPaas, UCaas and XCaas suppliers sell more, faster and more efficiently.

      fulfill

      How does CloudSense help CPaaS, UCaaS and XCaaS suppliers?

      CloudSense understands the importance of managing the end-to-end customer journey and the sales and fulfillment processes that are key to driving growth for Communications as a Service providers. In particular CloudSense ensures:

      Integration

      A complete, integrated commerce platform that supports high-volume orders and pricing, including guided selling to help sales teams combine products into easy-to-sell commercial bundles. 

      Simplicity & Consistency

      Automatic order orchestration to reduce manual processes for building complex quotes. This means no more scattered commerce journeys across numerous systems and laborious rekeying of order data. 

      Control

      Automated quote templates, discounting agreements and margin calculations adhering to legal governance preset by the supplier. All data is captured and reported for extra control and visibility.

      Partnering with CloudSense enables CPaaS, UCaaS and XCaaS suppliers to:

      Configure and sell the right products and solutions quickly

      Have full visibility and control of offers, quotes, discounting and prices

      Manage high-volume orders easily

      Reduce manual steps and order errors

      Reduce headcount costs

      Ensure faster time-to-revenue, improved customer experience and engagement

      Communications as a Service
      is an industry on the up

      increase icon 2 (blue)

      409%
      growth

      Global CPaaS revenue in 2019 was $4.26 billion, and is expected to reach between $17.71 and $21.7 billion by 2025, according to IDC.

      increase icon 2 (blue)

      141%
      growth

      Global UCaaS market was $29 billion in 2021, and is set to grow to $70 billion by 2028, according to research from Fortune Business Insights.

      Speak to one of our Cloudsense experts to learn how you can expand your Communications as a Service offering

      Looking to learn how CloudSense can help your business? Fill in your details here and one of our experts will get in touch.

      Further reading