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Commerce redefined
for Communications

Communications

Society’s digitization and technology’s continual evolution has left Communications Service Providers (CSPs) battling to measure up to sky-high customer expectations. Connectivity is a given, your digitally connected customers now prize exceptional experiences. Integrated solutions and value-added services are the new norm – delivered with speed, flexibility and convenience. But disconnected vendor stacks and custom developed solutions undermine your attempts to provide truly personalized and frictionless customer experiences.

With CloudSense’s intelligent commerce you can supercharge Salesforce and drive extraordinary ongoing customer experiences. CloudSense offers superior agility in the BSS layer, empowering you to rapidly launch new offerings, automate manual processes, handle complex pricing and manage ongoing subscriptions along with MACDs, cross-sells and upsells. Built for Communications since day one, our agile architecture is equally adept in both complex B2B and B2C environments. CloudSense’s revolutionary communications data model supports your advanced features including frame agreements, network ordering and sophisticated in-flight change management.

Next-generation CSP solutions

Unleash commercial innovation

CloudSense’s Intelligent Commerce Platform empowers you to seamlessly sell and deliver for your customers. Innovate commercially faster than ever before through configuration and clicks – not code. Rapidly launch new products, services and offers across all channels quickly, easily and accurately. Product and Marketing teams can easily define new product offerings, pricing and specifications quickly without worrying about order failure by leveraging pre-defined technical specifications and provisioning processes.

Key features

  • Product Catalog
  • Communications Data Model
  • Configure Price Quote
  • Contract Lifecycle Management
  • Commercial Process Management
  • eCommerce
  • Mobile field sales

 

Deliver exceptional customer experiences

Make critical commercial data readily accessible

Centralize B2B, SMB & B2C sales, contracts, orders & subscriptions on Salesforce to keep critical commercial data accessible and provide the ultimate omnichannel customer experience. Harness intelligent commerce to transform your order accuracy and efficiency with data-driven guided selling, intelligent rules and eligibility checks regardless of product or pricing complexity. Our Intelligent Commerce Platform enables you to innovate commercially while leveraging existing technical services and provisioning processes. Seamless integrations to OSS systems eliminates downstream order fallout to ensure error-free fulfilment every time.

Key features

  • Centralized sales & provisioning product catalog
  • Needs analysis & next best action
  • Comprehensive pricing tariffs
  • Intelligent rules engine
  • Seamless BSS/OSS integration
  • Communications data model
  • Guided selling & service troubleshooting

 

Transform sales & service effectiveness

Sell and deliver on every channel

Get a 360-degree view of your customers and connect journeys across your channels to provide the optimal customer experience across eCommerce, mobile, retail, field (offline), direct sales and contact centres. Deliver faster quotes, fewer errors, shorter sales cycles and larger average deal sizes through intelligent omnichannel sales and service. Enable intuitive self-service for direct sales teams, channel partners and customers in one platform and accelerate lead-to-order cycles.

Key features

  • Omnichannel sales & service
  • B2C & B2B eCommerce
  • Mobile app
  • Self-serve portals
  • Retail commerce
  • Customer order management

Take Salesforce further

Intelligent Commerce & CRM BSS

CloudSense’s Intelligent Commerce Platform delivers a revolutionary commerce and order management experience on Salesforce to extend and enhance the market-leading CRM’s capabilities. With CloudSense and Salesforce, customers get a single integrated platform with role-specific interfaces that provide communications-specific sales and provisioning functionality. Together CloudSense and Salesforce brings together all your sales channels to deliver unrivalled experiences.

Benefits

  • Enhance the Salesforce Data Model
  • Extend the Salesforce clouds
  • Connect eCommerce & CRM
  • Say goodbye to integration
  • Bring together Commerce & CRM data

Customer Success Story

Liberty Global is the world’s largest international TV and broadband company, with 25 million customers and revenues of over $20 billion.

“CloudSense have enabled us to achieve increased sales effectiveness and revenues in our 3 highest revenue generating B2B markets by delivering hugely improved lead to order capabilities.”

Joris Vollebergh
Business Services Director CRM
Liberty Global

 

Read customer story

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