Be the SMB digital-first partner of choice 

Give your SMB customers fast, digital-first experiences by accelerating your sales and Order Management process from quote-to-cash with our Salesforce-native solution, built for Telecommunications.

SMB B2B Communications
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Join up every sales channel


CloudSense gives O2 a Quote-to-Cash platform that joins together the different sales channels throughout the sales journey, meaning customers end up with one quote and one bill.

Brendan O'Rourke, CIO

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Introducing Bulk Subscriber Management

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Fulfill the complete customer lifecycle 

Go to market faster

Launch and manage all of your products, services and pricing in a single product catalog. From connectivity and communications products – to value-added services and digital applications.

  • Create and roll-out new products and services in hours, not months
  • Bundle any product or service (including 3rd party services, add-ons etc) using clicks, not code
  • Change pricing, discounts offers and promotions for any channel in minutes
  • Move faster with reusable and pre-built business processes and product models for Telecoms

Explore Product Catalog

Send accurate quotes and proposals in minutes

Accelerate your end-to-end sales process across all channels with powerful CPQ, purpose-built for CSPs.

  • Let sales agents, partners and customers configure and price any product offering, including bundles and converged services, in one quote and one order
  • Ensure order accuracy with built-in eligibility, serviceability and compatibility rules
  • Automate pricing, discounts, approvals, credit and feasibility checks

Explore CPQ

Streamline your contracting process 

Finalize sales agreements without leaving Salesforce – from creation to signature and renewals.

  • Generate terms and conditions at the click of a button
  • Get full control and visibility over agreements 
  • Close deals faster with integrated document generation and e-signature 

Explore Contract Management

Accelerate provisioning and activation with zero-touch fulfillment

Stop relying on manual order entry and say goodbye to errors and fulfillment delays. CloudSense ensures only valid orders are captured, orchestrated and completed automatically. 

  • Automate order decomposition and orchestration
  • Track order progress in real time 
  • Fix process issues proactively with jeopardy management
  • Let customers self-serve, view their order status and make changes over time (MACD)
  • Integrate with downstream OSS and ERP systems

Explore Order Management

Fulfill the complete customer lifecycle

Consistent, digital-first and omnichannel experiences – for everyone

Your sales team

Give your sales agents a simple guided selling experience. Now they can configure, price & quote converged services in minutes.

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Your channel partners

Be easy to do business with. Empower your partners to sell your solutions faster and more accurately, from lead to order.

See how >

Your customers

Let your customers serve themselves. Deliver seamless online buying experiences through self-service ordering and self-care.

Learn more >

The best SMB experiences rely on CloudSense

40% reduction in average Lead-to-Order time

With CloudSense’s platform, we can now make the most of Salesforce and improve the experience for our SMB and Enterprise customers.”

Kent Teong, Vice President

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“The CloudSense platform will transform the way we sell to medium and corporate businesses… [and] enable us to configure, price and quote quickly and accurately."

Jackie Caspary, Business Sales Operations Director

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10% increase in sales conversion

“From CPQ configuration with the rules engine, to order management, contract lifecycle management and beyond, CloudSense helps us bring the full customer journey together on one platform."

Fabio Pellegrino, Director of B2B Digital Services

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Get your CloudSense for Communications Solution Overview

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