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Delightful digital-first commerce experiences, at scale

Be first to market, grow your subscriber base and serve up seamless omnichannel experiences your customers love with CloudSense

 

Take new products and services to market in no time

From new phones and quad-play bundles – to OTT services and 5G plans – with CloudSense you can quickly launch and manage all your products, services and pricing from a single product catalog.

 

Give your customers consistent experiences – anytime, anywhere

Replace expensive, disjointed legacy systems with a unified commerce platform for every channel. Whether they’re buying online, in-store or through your call center – CloudSense makes it easy for your customers to buy, track and manage their orders anytime, anywhere and on any device.

  • Create and roll-out new products and services in hours – not months
  • Make changes to pricing, offers and promotion in minutes 
  • Bundle any product, service or subscription using clicks, not code 
  • Move faster with reusable and pre-built business processes and product models for Telecoms

Explore Product Catalog

Automate provisioning and downstream operations

Keep orders moving forward efficiently with automated workflows and integrations. We bridge the gap between your eCommerce system and OSS layer – so your front and back end systems can work together seamlessly for flawless fulfillment.

Grow customer loyalty and lifetime value 

Reduce churn, lower customer service costs and increase average revenue per user (ARPU), all at the same time. Win over your subscribers with easy self-service and timely personalized offers that will keep them coming back for more.

  • Let customers track, change (MACD) and upgrade orders themselves 

  • Retain your subscriber base with automated renewals & upgrade offers

  • Increase revenue with upsell and cross-sell recommendations

  • Give service agents a 360-degree view of customers in real-time

Explore Order & Subscriber Management

High performance for high volumes

Handle Black Friday volumes anytime with a powerful CPQ built for scale. Our microservices let you quickly scale during peak traffic spikes, without compromising performance or exceeding Salesforce limits.

  • Handle extremely high volumes with ultra-low latency
  • Scale instantly for peak traffic & order volumes 
  • Unrestricted lightning-fast order throughput to Salesforce

Explore Digital Commerce

Speed and scale, without limits

Everything you need to accelerate time to market and transform your customer experience

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CPQ built for scale

Expose your catalog online, calculate pricing, apply promotions and discounts then capture orders in real-time – even during high-volume traffic spikes.

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Agile Product Catalog for CSPs

Launch new products, services and pricing changes to any channel from a single catalog, all with clicks not code. Built-in eligibility, compatibility and availability rules keep orders valid and accurate.

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Connected sales & orders

From your CMS to CRM and downstream systems – unify the customer journey from the first sale to renewal. Capture and provision orders without delays.

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100% Salesforce native

Get a complete view of your customer across retail stores, online and call center channels. Now you can deliver personalized customer experiences at scale.

Create seamless digital shopping experiences at scale with the approach that’s right for you

 

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Integrated Commerce

Your all-in-one eCommerce and content solution.

Salesforce Commerce Cloud + CloudSense combined in one best in class package for CSPs.

Learn more >

Artboard 3Headless Commerce

The front end of your choice + CloudSense powering commerce in the back end. Bringing you maximum UX/CX flexibility with backend scalability, stability and security.

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