Order & Subscription Management

Exercise full control over orders to maximize customer satisfaction

The CloudSense platform lets you quickly and accurately make in-life and MACD changes to customer subscriptions, automate renewals and convert more upsell opportunities.



Initiate, automate and manage every aspect of your order management process to provide flawless fulfillment and renewals

The communications industry has evolved significantly in recent years, with rapid increase in the number of B2B products and services sold as solutions. As a result, order fulfillment has become increasingly challenging; speed, automation and accuracy are more important than ever to meeting customer expectations.

Ambitious businesses cannot afford to fall behind the curve. CloudSense offers the best-in-class Order and Subscriber Management for service-based businesses.

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Automate and streamline orders

CloudSense orchestrates every aspect of order fulfillment, eliminating manual work. The result? Fewer errors, happier customers and no lost revenue.

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Simplify change management

Tired of in-flight changes holding up your orders? With CloudSense, new and existing orders can be updated in real time, without needing to start from scratch.

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Personalize subscription renewals

Increase customer loyalty and customer lifetime value with automated renewals, personalized offers and easy, self-service experiences.

What your OMS needs to do for your customers

Order Management refers to the actions a business undertakes from when a potential order is first created, to the moment a customer receives their desired product or service.

Businesses are increasingly sophisticated in the products and services they sell, as well as offering an increasingly diverse range to pick and choose from. Order management systems are an increasingly important addition to businesses that allow:

  • Automation of processes
  • Reduction in errors
  • Tracking and visibility of order

Order Management explained in 8 steps

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Improve customer experience and reduce churn with CloudSense

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Avoid order fallout and revenue leakage

Prevent incorrect subscription changes from being made that can’t be fulfilled, with tight governance and rules

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Improve customer experience

View all customer orders, subscriptions, services and a history of changes throughout the life of the subscription

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Increase revenue and renewals, whilst reducing churn

Engage with customers knowing their experiences and needs, to have more informed conversations

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Simplify changes for service agents and customers

Call centre and customer service staff can quickly and accurately make subscription changes on behalf of customers

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Improve the accuracy of information sent to other departments

Clearly define the information sent to provisioning and billing teams and ensure only valid changes can be made

B2B Fulfillment Made Easy

When it comes to B2B order fulfillment, customers want fast and efficient delivery. This need for speed means that businesses need to streamline processes in order to remain competitive. With the right B2B order management software, businesses can achieve the following:

  • Reduce operational costs
  • Deliver orders faster
  • Boost customer satisfaction
  • Reduce order error

Frequently Asked Questions on OMS Solutions

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Why choose CloudSense as your OMS provider? 95% of CloudSense users say we are critical to their success 


Read the full ITRG buyer experience report to learn more about how our customers rate us. 
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Over 100 successful transformations carried out for some of the worlds largest companies

"With the CloudSense platform we can rapidly introduce sophisticated new solutions and product bundles using a simple user interface, modelling and deployment tools with a single product catalog."
Brendan O’Rourke,

8% increase in amount of products attached to orders

See the story

"CloudSense enables our internal and external partners to sell more, easily. By automating our sales processes our lead-to-order time is cut by 25%."
Danielle de Haes,
Enterprise CRM Manager

Lead-to-order time reduced by 25%

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With CloudSense, A1 Telekom Austria can configure its larger sophisticated B2B deals faster, processing 7,000 products in 8 minutes. A1 Telekom Austria can now deliver 4 B2B journeys in only 3 months.


Customer offers configured up to 3x faster

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Discover how you can benefit the most from order & subscriber management

Please send us a message to discuss your requirements in more detail. We'd be more than happy to talk you through our solution and answer any specific questions that you might have, as well as explain how we can specifically help your business transform its sales processes.