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How we work

Trusted partnerships, remarkable results

We know we only succeed when you do. We believe the best way to get great results together is through a strong and open partnership. Working side-by-side we can implement and progress your project with speed, passion and pragmatic iteration.

howwework

An unrivalled personalized customer experience

Our People & Culture

Passionate & pragmatic

Our people are willing to challenge the status quo and try new approaches if we see a better way. We won’t stop until the job is done. By combining unwavering support with passion and pragmatism, we build trusted partnerships that breed remarkable results with our customers.

Compass

“It’s a great team to work with – there’s a deep technical understanding of the product, and an enthusiasm to help us achieve our project goals.”

Fawad Rizwi
Group Product Manager
 
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Delivery credibility

Results you can rely on

For over a decade, we’ve helped companies like yours succeed, no matter how complex your products and services. Our focus on fast time to value, alongside sustainable long-term partnerships, means you can rely on CloudSense to get the results you need.

A1 Telekom Austria

In just three months we delivered a scalable, performant end-to-end journey across four of A1 Telekom Austria’s most sophisticated products (MPLS Access Premium, MPLS Access Premium Backup, Generic product & Personnel Resources). 

Now they can:

  • Configure offers 3x faster
  • Process sophisticated baskets of 7,000 products in just 8 minutes
  • Can handle 2000-3000 sites with more than 20,000 attributes all on Salesforce
 
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Enhanced support

Our team is your team

To guarantee your success we’ll give you a dedicated team, experienced working in your industry. Your CSM, from our world-class Customer Success team, will act as your primary contact and trusted advisor for your business, helping you get the most from our solution. 

You’ll also get your own Account Director, Executive Sponsor and, if applicable, a Services Director. Each team focuses on a small number of accounts so they’re always there when you need them.

DPG Media

“It's not like we bought a system, had it configured to our needs and we no longer see the vendor. Instead, it's an ongoing partnership. One where both parties are doing their best to get more out of the system, year on year.”
 
Marvin Walstra
Manager of Back Office Systems Support
 
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Product Input & User Group

Shape our roadmap to your needs

We regularly work alongside our customers to bring the features you need into our development roadmap. Whenever possible, new products and functions are made available as an Early Access Release, so you can get your hands on the benefits straight away. 

VodafoneZiggo

“Our people were impressed with CloudSense’s consistent advice and use of best practice from its design authority board and how R&D was linked to the implementation so CloudSense could scale alongside VodafoneZiggo.” 

Danielle Dehaes
Enterprise CRM Manager
 
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Want to know more? Check out our Services page.

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