How we work
Trusted partnerships, remarkable results
We know we only succeed when you do. We believe the best way to get great results together is through a strong and open partnership. Working side-by-side we can implement and progress your project with speed, passion and pragmatic iteration.
An unrivalled personalized customer experience
Our People & Culture
Our People & Culture
Passionate and pragmatic
Our people are willing to challenge the status quo and try new approaches if we see a better way. We won't stop until the job is done. By combining unwavering support with passion and pragmatism, we build trusted partnerships that breed remarkable results with our customers.
Delivery Credibility
Enhanced Support
Enhanced Support
Our team is your team
To guarantee your success we'll give you a dedicated team, experienced working in your industry. Your CSM, from our world-class Customer Success team, will act as your primary contact and trusted advisor for your business, helping you get the most from our solution. You'll also get your own Account Director, Executive Sponsor and, if applicable, a Services Director. Each team focuses on a small number of accounts so they're always there when you need them.
Product Input & User Group
Product Input & User Group
Shape our roadmap to your needs
We regularly work alongside our customers to bring the features you need into our development roadmap. Whenever possible, new products and functions are made available as an Early Access Release, so you can get your hands on the benefits straight away.
What our customers say about us
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"CloudSense has been an important partner in the success of the Digital SMB project. They understood how we operate and the complexity of what was needed to fulfil our vision."
Brendan O'Roruke
Chief Information Officer
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"It's not like we bought a system, had it configured to our needs and we no longer see the vendor. Instead, it's an ongoing partnership. One where both parties are doing their best to get more out of the system, year on year."
Marvin Walstra
Manager of Back Office Systems Support
Manager of Back Office Systems Support
"Our people were impressed with CloudSense's consistent advice and use of best practice from its design authority board and how R&D was linked to the implementation so CloudSense could scale alongside VodafoneZiggo."
Danielle De Haes
Enterprise CRM Manager
