• Menu Close
      Contact us
      Order & Subscriber Management

      Flawless Order and Subscription Management

      Initiate, automate and manage every aspect of your orders to provide flawless fulfillment – from the moment customers order to renewals and beyond.

      order

      Best-in-class Order & Subscriber Management for service-based businesses

      Automate your orders

      CloudSense orchestrates every aspect of your order fulfillment, eliminating manual work. The result? Fewer errors, happier customers and no lost revenue.

      Simplify change management

      Tired of in-flight changes holding up your orders? With CloudSense, new and existing orders can be updated in real time, without the need to start from scratch.

      Personalize subscription renewals

      Increase customer loyalty and lifetime value with automated renewals, personalized offers and easy self-service experiences.

      Introducing Bulk Subscriber Management

      Find out more

      Ambitious businesses rely on CloudSense for transformation

      newsday-large
      Vodafone Ziggo
      NewsCorp Australia
      Spotify
      Telefonica O2
      Liquid Intelligent Technologies

      Starhub

      “CloudSense not only allows us to process our quotations and orders digitally, it reduces the time taken to generate a quotation and process an order without the risk of human error. This is the foundation of our digital journey.”

      Kent Teong
      Vice President at Starhub

      See the story

      Create, fulfill, and manage orders over time

      Complete lifecycle management for subscription-based products and services

      • Enrichment

        Enrich each order for smooth fulfillment

        Enhance orders with more detail to speed up fulfillment and ensure accurate delivery.

        • Capture commercial and technical details without delaying sales
        • Streamline fulfillment activities
        • Process orders faster with fewer errors and corrections
         
      • progressive_app

        Separate each element of an order

        Start the automated handover process from sale to order immediately, without manually re-entering data in multiple systems.

        • Automate order creation – eliminate data rekeying
        • Breakdown orders into products, services, subscriptions and assets
        • Map commercial orders to operational and ERP systems
         
      • thought_process

        Orchestrate the entire fulfillment process

        CloudSense coordinates every aspect of your order fulfillment, making your delivery process faster and more efficient.

        • Design workflows with drag-and-drop tools - no code needed
        • Automate downstream and upstream processes
        • Configure and visualize complex processes in minutes
        • Execute long running business processes
        • Track your order status and key milestones in real-time
        • Make in-flight changes in a few clicks
      • customer_survey

        One place for all your order information

        Get insights into your customers’ orders, manage changes over time and never miss out on a renewal or cross-sell opportunity.

        • Automate renewals - retain more customers
        • Personalize offers with cross-sell/upsell recommendations
        • Help service agents carry out change requests (MACD) with ease 
        • Let customers self-serve to change, renew or upgrade orders

      An award winning CPQ and Order Management solution

      Software-Reviews-Gold-Medal-2022
      High-Performer-Enerprise-Winter-2023
      Easiest-Setup-Winter-2023
      Users-love-us-2023

      94% reduction
      in order fulfillment time

      “Automated online sales and order management processes have saved time, reduced errors and cut costs while improving the customer journey – in fact, order fulfillment time has dropped by 94%.”

       

       

      Natalie Davies
      Head of Customer Experience

      See their story

      Instant provisioning of digital services – cut from 48 hours

       

      Read their story

      “We not only use the CloudSense platform for the creation of sales orders and booking of orders, we use it for creating invoices. The invoicing details are then sent across to our finance system – closing the end to end loop.”

      Marvin Walstra
      Manager of Back Office Systems Support

      Read their story

      Order Management explained in 8 steps

      Learn more