Services

Sell more, faster

Our expert services, training and support help your people get the most from our applications, as quickly as possible.

services

You can rely on us to deliver

CloudSense has launched over 100 successful CPQ implementations for telecommunications, media and services businesses over 12 years.

In that time we have learned and developed techniques and approaches to reduce risk, while enabling faster time-to-market and time-to-value, and have assembled a global team of over 150 solutions consultants who shape every client engagement for success.

Our Customer Success team focuses not only on the initial implementation, but also on ensuring an ongoing cycle of innovation and improvement to keep our clients on track.

By combining our leading-edge CPQ technology with the insights of our services experts, we ensure that your business can launch, sell and fulfill orders faster

Launch

Go to market sooner

Give your teams the freedom to innovate commercially. Launch new services, products and offers faster.

3x faster time to market

Sell

Sell more, faster

Increase sales productivity and engage customers immediately with fast, accurate quotes. Raise average order values through personalized offers.

24% increase in sales

Fulfill

Cut delivery time

Grow customer loyalty and lifetime value with quick and reliable delivery of your promised products and services.

4x faster delivery

A proven methodology

Simplification

Digital transformation should start with the simplification of existing products, business processes and operating model. Adopt customer-centric and self-serve-first principles to ensure the new business and technology capabilities are going to achieve strategic and long lasting objectives.

Benefits
  • Avoid recreating the past
  • Technology and operating costs align with your digital product margin
  • Avoid "analysis paralysis"
  • Simpler and streamlined processes
Customer-centric delivery

Most transformations are not done in a big-bang fashion. The challenge is how to sequence delivery and migration effort to minimize overhead and fragmented customer experience during the transition phase. Leverage data around customer base & holdings, revenue and cost contribution and strategic direction to influence and planning & sequencing.

Benefits
  • Reduce / avoid swivel chair between legacy and target stack
  • Minimize disruption for Sales and Operational teams
  • Avoid integration/straddling customers across legacy and target stack
Value-driven transformation

Align Program, Project and Team goals and objectives to tangible business benefits and outcomes. Establish, baseline, measure and ongoing reporting of key success KPIs.

Benefits
  • All system changes tied to business benefits and outcomes
  • Promotes executive buy-in and support
  • Ability to quantitatively articulate transformation benefits and success
Multi-speed delivery

Loosely coupled, layered technology architecture allows different domain to change at different pace based on market and industry needs. This means delivery teams needs to be able to operate at different pace (e.g. Iterative /Agile northbound, Waterfall southbound).

Benefits
  • Avoid cascading impact of change
  • Delivery efficiency
  • Faster time to value
Iterative Planning

Scope and release planning are conducted at three levels: Program, Project and Team level. This allows branching and merging of environments to be done in a coordinated way that supports different pace and cadence associated with the hybrid approach.

Benefits
  • Support hybrid delivery approach
  • Minimise critical path dependencies
  • Faster time to value
Decision Making and Delivery Team Construct

Establish business and architecture decision making forums embedded with business and IT stakeholders empowered to make decisions at an operational level. Carve out capacity of stakeholders to make business decisions and act on behalf of end users catering for all impacted areas of the business e.g. sales, marketing, pricing, operations.

Benefits
  • Drive business transformation (not just technology re-platforming)
  • Expedited decision making to support faster time to value
  • Create network of change champions to drive adoption

Watch our webinar "Insights from the CloudSense delivery methodology"

 

Watch our webinar "Insights from the CloudSense delivery methodology"

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Fast time-to-value and long-term success

Our certified consultants are experts in Salesforce, mobile and web applications, integrations and migrations, and can design and implement solutions that are tailored not just to your technology, but your people and processes.

Ours is an an iterative approach, ensuring your project can adapts as you move through each step of the adoption lifecycle. We provide a maintainable, scalable technology that brings both fast time-to-value and long-term success.

  • Certified consultants
  • On demand scalability
  • Strong transparent methodology
  • Governance, sponsorship, reporting
  • Success agenda and payment model
  • Implementation levels tailored to your project

CloudSense services overview

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Expertise you can rely on

You need experts to guide your vision, architecture, process and platforms. With more than a decade’s experience implementing CPQ, our services team have been there and done it. As a full service ISV, our passion, experience and expertise underpins our software. Whether you’re considering Salesforce or cloud platforms for the first time, want to extend your use, or need to update your current technology – we can help.

What you’ll get:

  • Success agenda
  • Vision creation
  • Blueprint
  • Roadmap
  • Partner leadership.

upc-white-large"The relationship became less and less customer-supplier, and more a partnership. We believed this partnership really counted for a lot and now we’re getting the benefits out of this relationship with the results we’re seeing." - Fabio Pellegrino, Director of B2B Digital Services at UPC Switzerland

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Upskill your team

CloudSense courses provide hands-on experience so your people can get to grips with our solution and apply their new knowledge quickly. Aimed at functional and technical stakeholders, we ensure every participant finishes each course fully versed on our platform. Successful attendees get a CloudSense certification to prove their expertise.

Our training courses include:

  • Instructor led courses
  • Virtual instructor led courses
  • Web based training
More on CloudSense training

liquid-it-white“I chose CloudSense as a partner because their experts could come and help us with the architecture. They’re willing to be prescriptive when necessary. Not all vendors will do that for you because there's some risk on their side.” - Raoul Du Plessis, CIO, Liquid Telecom

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Here whenever you need us

Our people are on hand to help at every stage of your project – right from architecture design to ongoing support.

We provide a success plan tailored to the support level you need. Our plans are also designed to drive your people’s adoption and productivity, arming them with information and expert guidance when required. Meanwhile, 24/7 technical support means you can rest easy in the knowledge our experts are only a call or email away, night and day.

    • Success plan tailored to your needs
    • 24/7 support
    • Problem resolution & tiered SLAs
    • Continual advice and hands on platform assistance
    • Hands-on testing against Salesforce releases
    • Online training materials

starhub-white-large“CloudSense’s platform, along with its people’s truly collaborative approach, won us over. The CloudSense team took the time to understand StarHub’s pain points before demonstrating how the CloudSense platform would address these challenges and more.” - Kent Teong, Vice President, StarHub

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