Salesforce

CloudSense is proud to be built on the scalable, reliable and secure Salesforce Platform. We’re passionate about extending the world’s leading CRM platform so you can launch, sell and fulfill the entire customer journey on Salesforce.

CloudSense’s proven Commerce and Subscriber Management platform uses Salesforce’s core capabilities, adding enriched functionality to empower your organization to sell like the brands your customers love. We extend Salesforce with 100% native Digital Commerce, Solution Sales and Order Management. 

Our seamless integration with Salesforce provides a single platform, giving you a 360-degree view of customer data and an uninterrupted view of your commercial lifecycle. As data can flow unobstructed, you get instant and accurate real-time updates, insights and reporting, while the powerful platform delivers unmatched personalized commerce experiences. CloudSense and Salesforce share the same user interface (UI), built using the Lightning Design System, reducing adoption time and lowering training costs for your people.

By integrating with downstream systems, such as Enterprise Resource Planning Systems (ERPs), and keeping relevant commercial information readily accessible in Salesforce, CloudSense empowers you to sell more effectively with convenient experiences that maximize customer lifetime value.

Commerce Cloud

Launch, sell & fulfill subscriptions on Commerce Cloud

Deliver ongoing subscriptions and services to your customers with CloudSense and Commerce Cloud. Create seamless buying experiences with one platform for sales, marketing, delivery and support.

Turn one-time orders into recurring revenue by selling tangible goods and digital services from one system. Exceed customer expectations every step of their journey with personalized experiences from discovery to delivery.

Key features

  • Unified product catalog
  • High-performance eCommerce
  • Dynamic pricing, bundles & offers
  • Intelligent next best actions
  • Commercial process automation
  • Subscription order management
  • Omnichannel guided selling

 

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Einstein

Salesforce Einstein

Power your business with Artificial Intelligence (AI)

Unleash the power of AI across your organization and empower your teams to work smarter, not harder. Embrace big data with Einstein and Genius to uncover hidden insight, exploit new opportunities and guide users to the best actions every time with intelligent recommendations. Empower your sales, marketing and customer service teams with the insights they need to exceed customer expectations and make decisions with confidence. Discover problems before they impact your customer experience, then intelligently automate resolutions with CloudSense Genius to deliver outstanding, frictionless customer experiences.

Key features

  • Predictive analytics & insights
  • Next best action
  • Next best offer
  • Automated assistants
  • Guided recommendations
  • Predictive lead scoring
  • Business process automation

IoT Cloud

Salesforce IoT

Maximize value from connected devices

Make customer interactions more meaningful by connecting everything to Salesforce and put your data to work. Grow your business in a whole new way by acting on real-time data from connected devices with context-driven actions. Take automation to the next level by enabling business users to easily create and manage orchestration rules with clicks and logic, not code. Automatically trigger actions to resolve customer issues before they even become aware of them and transform customer experiences proactively. Turn real-time IoT data into innovative strategies to better serve your customers through improved product offerings, customer service, marketing campaigns and sales strategies. Proactively engage with customers through automated workflows and triggered actions based on real-time data from devices, sensors, and applications.

Key features

  • Intuitive rules engine
  • Automated workflows
  • Triggered events & actions
  • Visual orchestration designer
  • Deep learning & analytics
  • Jeopardy alerts

Sales Cloud

Salesforce Sales Cloud

Sell better with a proven Commerce platform

Accelerate sales cycles with speed, accuracy and efficiency with CloudSense’s proven Commerce and Subscriber Management Platform. Take Sales Cloud further and empower sales agents to quickly and confidently configure error-free quotes for all products and services on one screen. Automate pricing with our powerful rules engine to ensure that every deal is maximized for profitability and compliant with automated discounts and approvals. CloudSense empowers your field sales to seal the deal anytime on mobile with CloudSense Anywhere for seamless omnichannel sales – even without an internet connection.

Key features

  • Enterprise CPQ & Contract Management
  • Automated discount approvals
  • Guided omnichannel selling
  • Document Generation
  • Profit & loss calculator
  • Mobile & offline functionality
  • Rules engine
  • In-depth analytics & dashboards
  • Unique Commercial Data Model

Service Cloud

Salesforce Service Cloud

Delight customers with intuitive customer care

CloudSense enhances Service Cloud to provide a true omnichannel service console designed to transform agent productivity into new revenue streams. Gain a single 360-degree view of all customers, detailed order history and subscription information on one interface. Enable customer self-service and ensure service excellence through proactive customer care – reduce operating costs, increase first contact resolution rate and slash average handling times.

Key features

  • Agent-assisted up/cross selling
  • AI-powered next-best-actions (NBA)
  • Customer self-service interfaces
  • Omnichannel Customer Service
  • Connected eCommerce stack
  • Automated case management from every channel
  • Proactive customer care
  • Live chat
  • Predictive analytics

Community Cloud

Give customers self-service through Community Cloud

Create personalized, branded portals with unique user interfaces and guided journeys to connect customers, partners & employees on one secure platform in the cloud. Deliver outstanding customer service, grow partner sales and enable customer self-sufficiency with CloudSense intelligence and Salesforce Community. Integrate Community Cloud with data from any third-party system to centralize pricing, inventory, billing and more.

Key features

  • Centralized Product Catalog for all channels
  • Automated workflows & order management
  • Customer/channel specific products, pricing, packages and offers
  • Secure branded self-service portals
  • Guided buying and selling
  • Intelligent next-best-actions
  • Real-time order status view

Marketing Cloud

Salesforce Marketing Cloud

Provide the perfect message every time

Arm your marketing team with actionable insight to deliver personalized campaigns that convert high quality leads across every channel. Go above and beyond page view analytics to deliver intelligent marketing campaigns based on a customer’s specific product interest and abandoned shopping carts. Deliver the perfect message every time with CloudSense Document Generation. Automatically generate professional, branded and data-driven communication documents at the click of a button in Salesforce. Increase renewal conversions with automated workflows to trigger hyper-targeted campaigns for highly qualified leads.

Key features

  • Enriched Intelligent Lead Management
  • Connected eCommerce & marketing automation stack
  • Automated campaign workflows & triggers
  • Personalized eCommerce content and offers
  • Intelligent recommendations & next-best-action (NBA)
  • Data-driven document generation
  • 1-to-1 email campaigns

Take Salesforce further

Commerce & CRM

CloudSense delivers a unique commerce and process management capability on Salesforce that extends and enhances the market leading CRM capability for industries. Salesforce customers benefit from a single solution that gives their users role-specific interfaces that deliver sophisticated sales and fulfillment functionality. Bringing together all the sales channels and giving customers a clean joined-up experience.

Benefits

  • Enhance the Salesforce Data Model
  • Extend the Salesforce clouds
  • Connect eCommerce & CRM
  • Say goodbye to integration
  • Bring together Commerce & CRM data