Respond uses a blend of Agile and Waterfall methodology to ensure that we have the best possible approach to deploy our projects.
Respond consists of four frameworks: Success, Vision, Delivery and Launchpad.
Customer success is at the centre of the Respond methodology. It is defined at the beginning by the success charter and feeds into every framework providing strong governance. It is tracked at the Executive level at CloudSense with each customer having a named sponsor.
The Respond Vision framework guides you through three stages to your end goal. Vision to define and quantify what you are trying to achieve, a Blueprint of what is needed and a Roadmap of how to get there.
The Respond Delivery framework is a flexible approach to meet different needs. This always follows the Define, Develop, Deploy cycle which is delivered in sprints. This ensures a fast time to value by iteratively delivering for the business.
The Launchpad framework optimizes transition from delivery to business as usual, both in the short term and longer term. Launchpad isn’t the end of the journey but leads into the Vision allowing customers to continuously improve.