What makes CloudSense different?

CloudSense is built to manage the demands of fast evolving, innovative digital service portfolios.

Challenge our competitors on the market to run complex use cases and you’ll soon find they struggle to absorb the demands on their systems.

The same is true of scaling: start to load high transaction volumes to anything but the simplest of portfolio offerings and you’ll see performance levels drop to well beneath the requirements for a digital-first user experience.

technology

Deliver better results

CloudSense is proud to be able to handle the complex B2B use cases that other providers shy away from, allowing our customers to innovate freely.

For B2B organizations offering complex services, we can liberate their product, sales and marketing teams to reach new levels of commercial creativity, using 3 key strengths:

Our People

Technology alone cannot deliver sales transformation.

After 100+ successful CPQ implementations over 12 years, we have assembled a global team of over 150 solutions consultants who shape every client engagement for success.

Our team couples deep industry knowledge with CPQ domain experience, setting CloudSense apart in terms of achieving business outcomes. We leverage a clear and proven delivery methodology that can adapt to meet the specific business goals of every customer. We guide our customers through the challenges and pitfalls of digital transformation, helping them minimize risk and release value faster.

Our Customer Success team focuses not only on the initial implementation, but also on ensuring an ongoing cycle of innovation and improvement to keep our clients on track.

By combining our leading-edge CPQ technology with the insights of our services experts, we ensure that your business can launch, sell and fulfill orders faster.

Our commitment to ensuring that our customers achieve their goals is indisputable. Independent studies have reported that customers rate the CloudSense service experience as exceptionally high, with scores of 90% plus for effectiveness, efficiency, and collaboration.

Our Platform

High-performing architecture
The CloudSense platform architecture separates heavy duty data crunching from standard operation, with the heavy lifting executed swiftly in the cloud-based Heroku platform, before being returned onto force.com, keeping workflows lightning quick.

Complex solution selling
CloudSense removes restrictions on the number and type of offerings you include in solutions, so that you can take advantage of new technologies and partnerships, and evolve your portfolio rapidly to keep ahead of the competition.

Mature self-service capabilities
CloudSense can apply framework agreements to even the most sophisticated enterprise marketplaces, so that you can assure your customers that every employee can access the relevant set of services at the pre-negotiated price.

In-built automation
With our powerful in-built business process orchestrator, CloudSense allows enterprises to create robust automation for end-to-end sales and order management workflows, making it easy to disassemble complex orders at scale and feed data smoothly into operational delivery systems.

Our Industry Specialization

Time and effort is precious. We have developed our platform specifically to meet the needs of modern, digital-first businesses.

That means pre-configuring the data models and standard product types that we know companies sell. Our platform comes ready to slot into your overall digital ecosystem. We have an extensive library of proven connectors and APIs to popular systems that ensure data flows seamlessly throughout the whole sales to delivery process.

Our customers tailor to fit their brand and preferences, but this is only the final outer layer as all the heavy-lifting has already been done. This deep specialization doesn’t just result in being able to cut the time it takes to get your CPQ implementation up and running, it also cuts out the high costs many other packages oblige you to swallow. Employing engineers to adapt a vanilla product by developing deep industry customisation from scratch is expensive.

Together, these allow our customers to

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Faster time to value

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Reliable business outcomes

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Freedom to scale commercial innovation

Read "Why ambitious businesses rely on CloudSense to deliver sales transformation"

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We're Salesforce-native

Salesforce_Partner_Badge_RGBCloudSense is a proud Salesforce ISV Platinum partner. We have a track record of enriching Salesforce’s capabilities, reinventing the full end-to-end sales process, and taking Salesforce-enabled businesses to the next level. 

While Salesforce is consistently expanding its own capabilities, it can’t fulfill all the needs of modern CSPs by itself: it is a grand “rolodex in the sky”, while CloudSense is the engine that delivers true sales transformation.

Specifically, CloudSense offers native Order Management, Configure Price Quote, Pricing Management, eCommerce and Product Catalog capabilities. 

By integrating with downstream systems (such ERPs), and keeping relevant commercial information readily accessible in Salesforce, our customers have that single source of truth and genuine all-in-one platform they need to sell more effectively and maximize customer lifetime value.

As well as improving visibility and data access, using an end-to-end platform means there’s no need to switch between different systems, which brings a tangible difference to speed, accuracy and overall customer experience.

By bringing Salesforce CloudSense together, organizations have access to a truly powerful platform, tailor-made to handle the requirements of scale and complexity of the digital-first world. By removing IT worries and reinventing end-to-end order management and sales processes, we allow enterprises to focus their resources on what they do best – innovating, growing and delighting customers.

8 reasons CloudSense is Salesforce native

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Adapted to the digital-first economy

The CloudSense CPQ and Order Management platform runs on Salesforce and is purpose-built to absorb the intense demands of scale, complexity and agility required in the digital-first economy. It provides end-to-end support across the entire customer lifecycle.

Our portfolio supports and unifies the sales process across all channels - sales agent sales, partner sales and customer self-service sales - giving your business:

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Real-time clarity and control

End-to-end connectivity providing an uninterrupted flow of data throughout the entire revenue operations process.

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Agility

The flexibility and extensibility to adapt to changing market dynamics and evolve portfolio offerings and channels at scale.

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Omnichannel engagement

Fully-connected lifecycle providing a highly responsive experience from initial sale through to ongoing service updates and renewals.

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Cost and time efficiency

Hyper efficient execution replacing manual processes with fast, simplified digital workflows from sales through to order management.

A reliable delivery methodology

Technology alone cannot deliver sales transformation.

After 100+ successful CPQ implementations over 12 years, we have assembled a global team of over 150 solutions consultants who shape every client engagement for success.

 

 

Our team couples deep industry knowledge with CPQ domain experience, setting CloudSense apart in terms of achieving business outcomes. We leverage a clear and proven delivery methodology that can adapt to meet the specific business goals of every customer. We guide our customers through the challenges and pitfalls of digital transformation, helping them minimize risk and release value faster.

Our Customer Success team focuses not only on the initial implementation, but also on ensuring an ongoing cycle of innovation and improvement to keep our clients on track.

By combining our leading-edge CPQ technology with the insights of our services experts, we ensure that your business can launch, sell and fulfill orders faster.

Watch our webinar "Insights from the CloudSense delivery methodology"

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Our customers rate us highly

Our company is built on mutual success: we only succeed when you do.

We treat our customers like partners, and believe that close, collaborative relationships make it easier to drive projects forward with speed and pragmatism.

In the past decade, CloudSense have performed over 100 major digital transformations for over 80 clients worldwide, and boast a 95% customer retention rate.

Information Technology research company Info-Tech Research Group recently performed an extensive analysis of the CloudSense customer base along a variety of metrics, including Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend.

Their research reveals exceptional user-satisfaction among our customer base, resulting in us being awarded a 2022 CPQ Gold Medal rating.

Read ITRG's detailed buyer experience report to learn more about how our customers rate us

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